Client Care Advisor – Maternity Cover

The care that starts before the consult

• Salary: £17,844.84 per annum
• Contract:
  
  Maternity Cover for 8 months
• Working hours:
  
  27 hours per week across 5 days. Including a rota of Saturdays
• Location:
  
  Tonbridge, TN10
• Closing Date: 30 September 2026, midday

At Pennard Vets, the first person a client meets can shape their entire experience — and that’s why our Client Care team is so important.

Whether someone is bringing in a new puppy for their first check-up or arriving worried about a much-loved pet, the welcome they receive can make all the difference. Inspired by the best of hospitality, we focus on warmth, compassion and the small details that help both pets and their owners feel genuinely cared for.

We’re looking for a Client Care Advisor to join our team on a fixed term contract to cover maternity leave, someone who enjoys helping people, loves animals, and naturally makes others feel at ease.

As part of our client care team, you’ll often be the first voice a client hears or the first face they see when they arrive. You’ll help manage appointments, answer questions by phone and email, keep records accurate, and work closely with our vets and nurses to keep the day running smoothly. Just as importantly, you’ll provide reassurance to clients and help create a calm, welcoming environment for everyone who visits the practice.

We’re looking for someone organised, friendly and attentive to detail — someone who can stay calm in a busy environment and takes pride in delivering excellent service. Experience in customer service or hospitality is helpful, but your attitude, empathy and willingness to help matter most.

You’ll be joining a supportive and approachable team that values kindness, teamwork and continuous learning.

• A welcoming and supportive team environment
• Training and development opportunities
• Staff discounts on pet care and products
• A role where your personality and care genuinely make a difference

Pennard Vets is an equal opportunities employer. We welcome applications from all qualified candidates regardless of background.

If you need any adjustments to the application or interview process, just let us know.

At Pennard Vets, every member of our team is an employee owner of the practice, committed to ensuring our service goes beyond the ordinary. We’re creating an environment that looks after the people that look after the pets. We’re 125 years old, and by operating in this way, we’ll continue to grow for the next 125 years, and beyond.