Customer Service Representative

Job Details

Job Location:

Allflight Head Quarters - Kent, WA 98032

Position Type:
Full Time Salary Range: $45,000.00 - $58,000.00 Salary/year

Job Shift: Day Job Category:
Customer Service Job Description

Allflight Corporation is seeking a Customer Service representative for our team. We offer competitive rates, paid vacation & holidays, medical, dental & vision insurance, and matching 401k. Allflight is a great opportunity to expand your aviation career at our FAA approved Repair Station in a convenient location.

Responsible for supporting our repair and rebuild programs to ensure customer needs are met by releasing Work Orders to the shop, tracking completion dates and schedules. Releasing Repair Orders to outside vendors for assembly details and releasing Purchase Orders for shop materials. You will be tasked with solving complex issues and will also collaborate with team members across the department to assist them with their requirements.

RAA

• Release Work Orders (WO’s) to the shop based on customer and schedule requirements.
• Track WO’s for delivery/completion dates and keep customers updated.
• Release and track Repair Orders (RO’s) with outside vendors.
• Release and track Purchase Order (PO’s) for shop materials.
• Maintain Master Schedule for product based on shop capabilities and customer demand.
• Ensure all transactions are initiated and completed in the ERP system.
• Work with a variety of software, hardware, and EPR applications.
• Solve complicated problems and see projects through to completion.
• Data mine system data for reports and leverage data to work with the team to identify improvements.

• Must be able to data mine system data for reports
• Experience working with Microsoft Business Applications such as Windows, Office, Teams, Outlook and Pentagon (preferred).
• Experience working with ERP systems.
• Knowledge of Computer Networks.
• Strong interpersonal and communication skills
• Excellent organization and administrative skills
• Integrity and leadership skills
• Exemplary customer care skills
• Good analytical and problem-solving skills
• Detail-oriented and multitasking skills
• Associate degree or 3 years relevant experience required at the minimum.