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Call Center Representative
Job in
Kent, King County, Washington, 98089, USA
Listed on 2026-09-13
Listing for:
FTS, Inc.
Full Time
position Listed on 2026-09-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
- Provide friendly, professional, and empathetic service by phone, email, in person, and through written correspondence
- Answer questions regarding eligibility, benefits, claims, self-payments, and other plan-related matters
- Research participant questions and concerns to identify accurate answers and effective solutions
- Explain claim payments and help participants understand why a claim may have been denied
- Verify eligibility and benefits and coordinate eligibility updates with outside vendors
- Collaborate with internal departments, providers, vendors, and employers to resolve participant concerns
- Accurately document participant interactions and maintain clear, complete records
- Assist with enrollment forms, working spouse forms, disability claims, special fund claims, and other participant-related processes
- Minimum of 1 year of customer service experience
- Minimum of 1 year of insurance carrier, or healthcare experience
- Typing speed of at least 40 words per minute
- High School Diploma required
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office
- Strong dependability, including timely arrival and consistent attendance
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