Customer Field Representative

Customer Field Representative I

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now. PSE's Customer Operations team is looking for qualified candidates to fill an open Customer Field Representative I position! Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

This is not a pathway to apprenticeship position, this posting is for a permanent Customer Field Rep. The shift for this position is Tuesday–Saturday, 8:00 a.m.–4:30 p.m. This job is under federal regulation by the Department of Transportation (Use the "Apply for this Job" box below). is subject to pre-employment and random drug screenings that include screening for the presence of marijuana and marijuana metabolites.

Step into a dynamic, customer-facing role where every day brings the opportunity to make a real difference in the communities PSE serves! As a vital link between the company and its customers, you'll travel throughout our service territory, helping resolve account matters, ensuring accurate service records, and safeguarding the integrity of our energy systems. This role offers a rewarding blend of independence and teamwork, hands-on technical work, and the satisfaction of directly supporting both customers and the community.

If you enjoy variety, problem-solving, and being the trusted face of PSE out in the field, this position offers an exciting path to grow your skills while making a tangible impact every day.

Job Responsibilities

• Advising customers of a need to sign for service
• Gathering reads from the meter
• Discussing past due balances with customers
• Reporting potential rate discrepancies
• Reporting theft situations including tampering and energy diversion
• Dealing with customer service disconnects and reconnects
• Perform collection tasks
• Disconnect single phase self-contained meters
• Reconnect single phase self-contained meters
• Work with customers throughout PSE service areas to obtain meter check reads, meter verifications, and resolve access problems
• Perform similar and incidental duties as assigned

Minimum Qualifications

• Previous minimum education and training should include a high school diploma or GED.
• Must include possession of a valid Washington State driver's license.
• One (1) year customer field technician, maintenance, utility construction labor, or warehouse experience within the most recent three (3) years.
• Previous on the job professional driving experience desired.

Job Conditions and Physical Effort

The duties and responsibilities are performed in both an office and outdoor environment. The position generally involves occasional sitting, frequent standing, frequent walking, light to moderate lifting, light to moderate carrying, frequent bending and reaching, occasional kneeling, twisting, balancing, climbing, keyboard operation, telephone operation and operation of tools and equipment. The environment conditions generally include working in a variety of weather conditions to include all noise levels, hazardous conditions, and working on a full range of outdoor work surfaces.

The frequent use of protective clothing is required to perform certain tasks. Requires the operation of a vehicle. May require irregular work schedule and overtime hours.

At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition, which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector. The pay range for this position is $33.74 - $33.74, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts…