Field Service Engineer

This is an exciting opportunity to service our rapidly growing customer base in North America and contribute to STEMCELL Technologies’ growing, international service team. As a Field Service Engineer, you will be part of a growing, global service team consisting of highly skilled technical and application specialists who work closely with our customers to ensure their instruments provide the high level of service they expect.

Working for Canada’s largest biotechnology company, you will help provide leading-edge instrument and reagent solutions that drive our customers’ innovative research at the forefront of science. The role is primarily servicing the West and Midwest region of the United States, with additional travel to support customers (estimated 50‑60% travel).

• Provide on‑site and/or in‑house servicing, repair and installation of instruments and their components.
• Propose solutions to instrument issues and service problems from low to moderate complexity.
• Provide technical support to customers via telephone, email, and on‑site service for operational or maintenance aspects of instruments to minimize customer downtime.
• Develop broad knowledge of STEMCELL instruments including remote diagnostic ability, troubleshooting, and repairs of mechanical, hardware, and software‑related failures to maintain our instruments.
• Support the development and use of service and assembly procedures and train new staff as required, while also assisting with continuous improvement in product design and manufacturing.
• Manage your workday and schedule customer visits, assisting with spare parts inventory management, work scheduling and budgeting.

• A bachelor's degree in Engineering or a technical diploma with a minimum of 5+ years of relevant experience, preferably in field service in ISO 13485 or GMP environments.
• Minimum of 3 years of mechanical assembly and 4+ years of industrial experience with a broad knowledge of servicing techniques including remote diagnostics, troubleshooting, and repairs.
• Familiarity with robotics, vision systems, liquid handling, automation, machine controls, and software systems.
• Ability to read mechanical and electrical drawings and diagrams.
• Strong diagnostic and structured problem‑solving skills with a systematic and analytical approach.
• Excellent customer‑facing skills with a track record of maintaining customer satisfaction and instrument performance.

• 15 vacation days to start, 13 personal days (includes sick time and time off to care for family members), and a holiday closure between Christmas and New Year’s.
• 16 weeks of paid parental leave.
• 100% employer‑paid medical, dental, and vision benefits for employees, spouses or domestic partners, and eligible dependents. Two medical plans available – option of either PPO plan or QHDHP HSA plan.
• 100% employer‑paid life, AD&D, short‑term and long‑term disability insurance.
• 401(k) retirement plan with up to 4% employer match.
• Employee Assistance Program available to employees, spouses or domestic partners, and dependents at no cost.
• Optional, employee‑paid life/AD&D, critical illness and accident insurance.
• Optional, employee‑paid legal access plan.

STEMCELL is an equal opportunity employer and is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. STEMCELL enforces a zero‑tolerance policy for any form of discrimination.