OEM Field Service Engineer

OEM Field Service Engineer

Astronics Subsidiary

Location

Description

Astronics Connectivity Systems & Certification  (Astronics CSC) designs, engineers, manufactures and certifies reliable digital in-flight entertainment and cabin management systems (IFE/CMS) for the corporate, private and VIP aircraft industry. Our custom digital applications have been installed and commissioned on a wide range of VIP/VVIP narrow body and widebody platforms in addition to numerous private and utility jet, turboprop, and helicopter models.

Astronics CSC is a world leader in designing and integrating custom digital IFE/CMS systems. Our product line covers every facet of in-flight entertainment and cabin management control including: entertainment, lighting, call, temperature, audio/video on demand, tablet integration, real-time 3-D moving map, and much more. We also offer customized graphical user interfaces accessible on our touchscreens, allowing seamless and intuitive control of the IFE/CMS system.

** _Frequent Onsite Work_
** OEM Field Service Engineer.

** Must be within 1 hour commute of Savannah and willing to be onsite.*
* ** Job Functions/Purpose*
* Provides high level, visible customer support through the performance of on-site installation support, as well as overseeing any necessary diagnoses, troubleshooting, service, and training to the customer.

** Key Responsibilities** :
The description below is not intended to an exhaustive list of responsibilities, and they will change from time to time. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the employer.

+ Serve as the primary support point of contact for all communication with assigned customers, manage customer expectations, and act as their internal advocate for the design, production, and oversight of the installation of In-Flight Entertainment and Cabin Management Systems (IFE/CMS) onboard private, government and commercial applications.

+ Maintain continuous communication with customers and between departments within the organization, ensuring both are equally represented.

+ Interact with sales, engineering, production, and other members of the cross-functional team to focus on the delivery of new or enhanced products and improve customer satisfaction.

+ Instructs customers in the operation and maintenance of the system.

+ Trains customers on how the system works.

+ Frequent travel

+ Assists with sustainable engineering by providing feedback on issues and solutions.

+ Rotatable on-call AOG support and quick reaction to customer technical needs.

+ Assist other areas to maintain product airworthiness and functionality.

** Job Requirements*
* ** Education/Experience*
* + Associates degree in computer science or engineering.

+ Minimum 3 years field experience

** Competencies*
* + Communication Proficient

+ Collaboration Skills

+ Customer/Client Focus

+ Organizational Skills

+ Ethical Conduct

+ Personal Effectiveness/Credibility

+ Time Management

** Physical*
* While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

** Work Environment*
* The employee occasionally works near moving mechanical parts or is exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An offer of employment is contingent on successfully passing a drug test and background check, and applicants who do not successfully pass both the drug test and background check will not be considered for employment.

The salary range specified is applicable to positions within the Washington State and reflects various factors considered in compensation decisions. These factors include, but are not limited to, individual skill sets, experience, training, licensure, certifications, and the specific needs of our business and organization. At Astronics CSC, it is uncommon for new hires to receive an offer at or near the top end of the range for their role.

Compensation decisions are made based on the unique facts and circumstances of each candidate. The current estimated yearly salary range for this position is $82,430 to $92,645 per year. In addition, you will be eligible for our Quarterly Incentive compensation bonus. Astronics offers a competitive salary, along with opportunities for career growth.

Astronics CSC provides a comprehensive benefits package available to full-time employees, with part-time employees potentially eligible for…