Regional Fleet Readiness Manager - EAST

Job Description

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver---The World's Most Experienced Driver---to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases.

The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration.

We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

This role follows a hybrid work schedule and reports to the Head of Market Operations - East Region.

Lead the strategic scale of new EV platforms across multiple Eastern Region markets, prioritizing fleet uptime and platform maturity through rigorous oversight of field integration, high-voltage stabilization, and sensor-health protocols.

Provide dotted-line leadership and technical oversight to a multi-site team of Diagnostic Technicians, setting daily priorities and providing technical mentorship to ensure high-quality execution of complex powertrain and AV-stack troubleshooting.

Serve as the primary conduit between Hardware/Electrical Engineering and Field Ops, translating systemic technical failures into actionable Standard Work (SW) and driving Root Cause Analysis (RCA).

Demonstrated ability to manage complex service-level agreements (SLAs) while ensuring third-party partners are appropriately staffed and technically trained to support multi-platform EV operations. Experience auditing vendor "Standard Work" and safety certifications is essential.

Champion the deployment of automated systems and advanced tooling to maximize depot throughput; provide executive-ready reporting on fleet health and maturity to Global Leadership.

Partner with Supply Management to oversee critical component life cycles and "just-in-time" part availability, ensuring zero-downtime for mission-critical EV hardware.

Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering or a related technical/industrial field.

Proven track record in large-scale commercial operations, logistics, or hardware manufacturing, with at least 3 years specifically focused on Electric Vehicle (EV) platforms.

Demonstrated experience taking a vehicle platform or complex hardware product from the NPI phase through to stable, commercial-scale field deployment.

Proven ability to manage complex service-level agreements (SLAs) and drive vendor accountability through data-driven performance audits.

Advanced ability to interpret telemetry data, diagnostic codes (DTCs), dashboarding and fleet metrics to identify operational gaps and mitigate market-level risks.

Experience managing multiple high-stakes technical projects simultaneously in a high-velocity environment (e.g., retrofits, software-defined hardware updates).

Direct experience with autonomous vehicle ecosystems, specifically the integration of compute/sensing suites with EV powertrains.

Experience implementing or refining formal operating systems (e.g., Waymo Operating System or Lean Manufacturing) to reduce operational drag.

Advanced knowledge of EV safety standards and the ability to design/manage safe work spaces for high-voltage battery service.

Skilled in navigating organizational restructuring and leading teams through the "fluid" environment of a scaling startup.

Ability to build and manage relationships, engage in-person, and foster cross-functional communication and alignment.

Skilled in analytical and critical thinking, problem-solving, risk assessment, management, and long-term planning and prioritization.

Primarily domestic travel,…