On-Site Service Representative Kent Area Route, Kent WA

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. Grainger keeps the world working, serving more than 4.6 million customers worldwide with maintenance, repair, and operating (MRO) products and value‑added solutions delivered through innovative technology and deep customer expertise. The company reported 2025 revenue of $17.9 billion. For more information, visit

Req Number: 331614

The anticipated base pay compensation range for this position is $25‑31 per hour.

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and six free sessions each year with a licensed therapist to support emotional wellbeing.
• 18 paid time off (PTO) days annually for full‑time employees (accrual prorated based on employment start date) and six company holidays per year.
• 6 % company contribution to a 401(k) Retirement Savings Plan each pay period; no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non‑birth parents.

For additional information and details regarding Grainger’s benefits, please visit

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Working hours are Monday‑Friday 7 am‑3 pm. The Service Representative (OSR) reports to a Supervisor or Manager of On‑Site Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (Keep Stock) program, and collaborating with partners to implement sales strategy.

• Service multiple customer locations.
• Receive and stock purchased product in designated customer locations, ensuring product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow the designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.

• Three years of experience in a selling or service environment.
• High school diploma or equivalent.
• Ability to lift 25 to 60 lbs and/or work in difficult positions.
• Collaboration and problem‑solving skills.
• Ability to handle different technical and operational issues.
• Valid driver’s license in the state of residence.
• Required levels of automobile insurance.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal‑opportunity workplace.

We foster an inclusive, accessible work environment that includes providing reasonable accommodations to individuals with disabilities during the application and hiring process and throughout the course of one’s employment. If you need a reasonable accommodation during the application and selection process, including use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.