Patient Services Supervisor

Kent Urgent Care
219 State Avenue North
Suite 100
Kent, WA 98030, USA

• Pay or shift range: $30.55 USD to $46.75 USD
  Compensation is determined based on job requirements, relevant skills, experience, and internal equity.

Pay Range: $30.55 to $46.75 Hourly

Shift/

Schedule:

Monday - Friday, 8:00am – 5:00pm, with potential to support additional hours (based on clinic needs).

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is,
because everyone deserves great care
.

The Patient Services Supervisor is responsible for managing day-to-day front office operations by providing support and performance management to their teams to deliver exceptional patient experiences and achieve department and organizational goals while creating an environment that retains and develops employees.

• Responsible for oversight of front office staff including hiring and onboarding, performance management, talent development, employee engagement and retention, and staff learning
• Responsible for building and maintaining an equitable and engaging work environment for employees by providing consistent coaching, counseling, recognition, and development opportunities for staff.
• Establishes priorities and guidelines for maintaining and improving standard work of daily operations and keeps leadership informed of potential opportunities by recommending and/or implementing solutions.
• Facilitates communication with staff about policy/procedure/process changes by developing and distributing necessary material to ensure effective change management and adherence to change.
• Accountable for overseeing quality management of day-to-day operations of the department by performing daily, weekly, and monthly reporting of key performance indicators (KPI) and audits of core processes to ensure adherence and provide regular feedback to staff.
• Manage daily Patient Services assignments to ensure efficient front office operations and completion of required duties.
• Ensure staff are reviewing and working assigned patient, charge review, and claim edit work queues.
• Daily, review Front Office Supervisor dashboard and confirm key performance indicators are within normal range. Follow up on any KPIs that are not within the normal range.
• At time of check-out, ensure front office staff are scheduling future appointments for follow up care to adhere to quality-of-care measurement standards provided by HealthPoint.
• Ensure the patient well check report is worked by front office staff, daily, to maintain overall health and wellbeing of the patient.
• Demonstrate ability to perform all responsibilities of the Patient Services team at established performance levels.
• Monitors the schedule regularly to ensure accuracy. Identify and correct inaccuracies or mistakes to schedule and ensure unique events and provider administrative times are accurately reflected on the clinic schedule.
• Acts as a point of contact between the contact center and clinics providing the contact center team with the clinic requirement needs on a day-to-day basis.
• Maintain effective communication with clinical staff and providers to ensure efficient patient flow, with the Health Insurance Services Navigator (HISN) to ensure all patients have been enrolled in an insurance plan or have met with the HISN to determine eligibility, and with the assigned medical clinic biller assigned to the clinic to ensure accurate information is being shared. and both are included in your team meetings.
• Ensure established procedures for opening and closing the clinic each day including payment collection,…