Health Insurance and Services Navigator

Health Insurance and Services Navigator I

Job Category :
Administrative

Requisition Number : HEALT
001704

• Posted :
  September 1, 2026
• Full-Time
• On-site

Showing 1 location

Kent Urgent Care
219 State Avenue North
Suite 100
Kent, WA 98030, USA

• Pay or shift range: $22.50 USD to $32.41 USD
  Compensation is determined based on job requirements, relevant skills, experience, and internal equity.
• Travel Required :
  Yes

Pay Range: $22.50 to $32.41 Hourly

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is,
because everyone deserves great care
.

Position Summary:

The Health Insurance and Services Navigator I ensures HealthPoint patients and community members have access to health insurance and essential support services by assessing eligibility, completing applications, and providing clear, accurate education on insurance and public benefit programs. This role requires the ability to explain complex eligibility determinations, coverage options, and next steps in a way patients can understand and act upon.

The Health Insurance and Services Navigator I plays a critical role in reducing uninsured rates, preventing coverage gaps, and supporting continuity of care through accurate enrollment, effective communication, and timely follow-up. This role may require occasional travel between sites to provide coverage as needed.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Assist clients with eligibility screening, applications, renewals, and recertifications for Medicaid (Apple Health), Qualified Health Plans, Medicare Savings Programs, Basic Food, Family Planning, and other state or federal assistance programs.
• Explain the basics of health insurance, public benefits, plan options, coverage limits, and patient responsibilities using clear, plain-language communication tailored to the patient’s level of understanding.
• Explain eligibility determinations, approvals, denials, partial approvals, and required next steps, ensuring patients understand outcomes, timelines, and responsibilities.
• Assist patients in selecting insurance plans that best align with their healthcare needs, financial situation, and coverage requirements.
• Provide guidance on eligibility for subsidies and other financial assistance programs when applicable.
• Translate complex insurance and eligibility information, including income thresholds, renewal requirements, managed care assignments, premiums, cost-sharing, and documentation needs, into actionable guidance for patients.
• Verify patient understanding by summarizing outcomes and confirming comprehension of next steps verbally and in writing when appropriate.
• Communicate sensitive or unfavorable information, such as denials or coverage changes, in a respectful, supportive, and solution-focused manner.
• Ensure accurate and timely completion of applications, renewals, plan changes, and insurance assignments, including contacting the Health Care Authority (HCA), Washington Healthplanfinder (Exchange), Public Health, Managed Care Organizations, insurance carriers, or other appropriate state agencies directly on behalf of the patient to resolve enrollment, eligibility, or coverage issues as needed.
• Maintain consistent, complete, and compliant…