RCM Specialist​/Medical Biller; Hybrid

Why Workit:

Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions. Workit Health's patient-centered telemedicine model is improving clinical outcomes and eliminating barriers to treatment, making long-term recovery accessible to individuals who need it, without disrupting their daily lives.

We’re excited to expand our team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgment-free care for addiction more accessible.

We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it. We're looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives, and changing the way addiction is treated in America.

M-F, 8:00 AM - 4:30 PM (local time)

This is a hybrid role for a clinic location based in Albany, NY | Albuquerque, NM | Lakewood, WA

Three (3) days in office and two (2) days remote each week.

Workit Health is seeking a full-time RCM / Medical Biller to work rejections and denials as they come in and elevate any denial or rejection trends as they are identified. Candidate ideally has experience billing for addiction medicine and/or outpatient medication-assisted treatment or experience in billing for telemedicine services. Experience with both is a plus but is not required. Experience with calling health insurance plans a must.

Excellent customer service skills. Candidates will demonstrate patient and empathetic communication to our members, be able to work accounts promptly and be open to workflow changes. Workit Health is a fast-paced, fluid environment where changes are frequent and employee input is highly valued.

• Proficient in medical software, insurance websites, and EHR systems (Elation or Candid preferred)
• Verify patient eligibility and benefits including coordination of benefits
• Identify and resolve claims processing issues, including pre-submission errors, and generate appeals or reprocess claims as needed
• Communicate effectively with patients, physicians, management, staff, and third-party representatives
• Contact insurance payers for eligibility, claims resolution, and authorization requests
• Submit medical records to insurance when needed
• Review and audit patient accounts for accuracy
• Maintain compliance with professional standards, company policies, and federal, state, and HIPAA regulations
• Manage a high volume of claims, calls, chats, and tasks while meeting productivity and quality standards
• Respond promptly to all calls, chats, and voicemails during business hours
• Maintain a positive and optimistic attitude
• Ensure timely completion of daily tasks
• All other duties as assigned

• 1-2 years previous Medical Billing experience
• CPC or CPB a plus but not required
• Payment Posting is a plus but not required
• Must be able to work independently and rely on personal knowledge/experience for problem-solving.
• Must have experience with MS Word and Google Sheets or MS Excel
• Must be detail-oriented and have excellent organizational and time management skills
• Candidates must excel at providing a high level of customer service and be able to work in a team environment
• Requires strong analytical skills and attention to detail, including writing and verbal communication skills and a professional positive attitude

Pay range: $25 — $25 USD

• Fully remote work
• 5 weeks PTO (includes your…