IT Support Specialist Level 1

Position Summary

Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs computers, PC software, printers, cables, and network connections.

The IT Support Specialist Level 1 will report to the IT Manager.

Monday-Friday, 7am-3:30pm

• Work closely with the IT Manager on Projects.
• Provides computer, hardware, and software support. Installs and services software.
• Printer troubleshooting.
• Connect computers and terminals to existing data networks.
• Instructs users in the use of computers and networks.
• Responds to and resolves troubleshooting tickets.
• May be assigned to work on special projects.
• Patching of systems in support of cyber security.
• Some travel between the different PCC sites may be required.
• Other duties as assigned.

• Microsoft Office 365
• Microsoft Software Center / SCCM deployments
• Microsoft Teams
• Windows 10/11/Server OS
• MS Windows Active Directory administration.
• ERP and Ticketing system experience.
• Hardware and software troubleshooting experience.
• Creative problem‑solving skills with strong troubleshooting skills.
• Ability to deliver excellent customer service to users with various levels of computer knowledge.
• Ability to take direction well and be a motivated self‑starter.
• Must be open and excited to learn new technologies.
• Must have strong communication skills, both written and oral.
• Should be customer service‑oriented and learn techniques to best serve clients.

• 1 to 2 Years in related field

• BA or BS in Computer Science or equivalent work experience

This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce.

For informational purposes only, the range of pay for this role is $25 to $31 US Dollar (USD) Hourly based on a variety of factors. For informational purposes only, this role is eligible to participate in the Company's Quarterly Cash Bonus Plan, paid out at the quarterly bonus factor of 1X the Company's bonus multiple, based on the Company's performance in the applicable quarter.

Employees will receive 120 hours paid time off every year. Employees will also receive 10 paid holidays. Employees (and their families) are eligible to participate in the company's medical, dental, vision, and basic life insurance. Employees are eligible to enroll in the Company's 401(k) plan.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.