Systems Configuration Specialist L3

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee‑first, performance‑based culture and for over 25 years, we have a demonstrated history of supporting category‑defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

The Vending Systems Configuration Specialist (L3) independently performs and oversees physical and backend configuration tasks for vending machines and lockers prior to customer site deployment. This warehouse‑based role is responsible for ensuring machines are configured accurately to meet customer‑specific operational requirements and are deployment‑ready with minimal rework. The role requires strong technical judgment, comfort operating in ambiguous environments, and the ability to resolve complex issues independently.

The ideal candidate brings deep hands‑on experience with vending systems, Cribmaster software, Signifi hardware, and related backend and networking configurations, along with a continuous improvement mindset.

• Independently configure and validate vending machines and lockers using Cribmaster software and backend systems to meet complex, customer‑specific operational requirements.
• Design, configure, and validate planograms, customer profiles, and inventory settings, ensuring alignment with customer workflows and contractual requirements.
• Lead setup, configuration, and troubleshooting of badge reader systems, authentication methods, and access control configurations.
• Configure, test, and troubleshoot networking equipment and connectivity to support customer roster management, reporting, and system integrations.
• Own end‑to‑end pre‑deployment testing and quality validation, ensuring machines are fully functional, compliant, and deployment‑ready.
• Maintain high‑quality documentation of configuration standards, exceptions, and build outputs; develop and enhance vending machine reporting.
• Act as a technical escalation point for configuration issues; partner with operations and customer teams to resolve root causes and prevent recurrence.
• Contribute to process improvements, tooling enhancements, and standardization efforts to improve throughput, quality, and scalability.
• Provide guidance and informal mentoring to L2 team members, supporting skill development and knowledge transfer.

• Minimum 3+ years of experience in vending systems, technical configuration, warehouse automation, or a related technical operations role.
• Proven ability to independently manage multiple complex configurations simultaneously while meeting quality and throughput targets.
• Strong attention to detail combined with sound technical judgment and problem‑solving skills.
• Advanced proficiency with backend configuration systems and technical troubleshooting.
• High comfort operating in ambiguous environments with evolving customer requirements.
• Strong written and verbal communication skills, including the ability to document technical standards and communicate issues clearly.
• Advanced hands‑on experience with Cribmaster software and vending machine management systems.
• Proven experience configuring and deploying Signifi vending machines and lockers.
• Strong knowledge of badge reader technologies and access control systems.
• Experience configuring and troubleshooting networking equipment and connectivity (e.g., Peplink, SFTP configuration, device integrations).
• Background in warehouse operations, supply chain automation, or technical support in enterprise environments.
• Experience designing and optimizing planograms and inventory strategies.
• Demonstra…