IT Desk Side Support Technician II - Aerospace Industry

IT Desk Side Support Technician II - Aerospace Industry

Looking for more than just your next job? Join a stable aerospace manufacturing company where you can grow your IT career through hands‑on experience, continuous learning, and real opportunities for upward mobility.

• Title:
  
  IT Desk Side Support Technician II
• Reports to:
  
  IT Manager
• Location:
  
  Kent, WA – onsite
• Type:
  Full Time, Non-Exempt
• Schedule:
  
  40 hrs, Monday through Friday 7:00 AM to 3:30 PM; may work overtime including occasional weekend support.

The IT Desk Side Support Technician II is responsible for providing technical support to users, troubleshooting hardware and software issues, and assisting with various IT projects and tasks as assigned. The position will also assist with managing the helpdesk ticket system, recording and maintaining ticket requests, and ensuring tickets are prioritized and addressed in a timely manner.

• Steady work environment offering longevity and consistency
• Potential for growth and promotion if desired
• Continuing education benefits up to $5,250 annually toward coursework and/or CPE relevant to this role
• Exposure to a broad range of business processes and opportunities

• Intellectually curious about the business and the world around them
• Possesses a bias for action, moves with a sense of urgency
• Is coachable and open to learning, growth, and development through feedback with the ability to learn quickly
• Interested in future upward mobility and potentially taking a larger role within the business
• Emotionally intelligent and able to build strong trust with leaders and employees of diverse backgrounds and situations at all levels
• Collaborative, marked by transparency and flexibility, with a commitment to fostering teamwork
• A strong communicator in both written and verbal interactions; clear and concise
• Comfortable with ambiguity and constant change, nimble and responsive in the short-term while driving progress on longer-term initiatives

• Provide customer‑facing end‑user support, including installing and configuring desktops, laptops, mobile devices, and associated peripherals and related software
• Identify potential issues that could adversely impact end‑user experience and follow through with actions to prevent the impact
• Maintain contact with affected end users and employees throughout the IT issue resolution process, including providing status updates and follow‑up
• Competently identify, troubleshoot, and resolve issues with hardware, software, peripherals, mobile devices, and other supported systems and services
• Partner with IT team members to assess and escrow issues as appropriate
• Provide ad‑hoc training and education to users on the use and function of software and services
• Accurately document IT issue resolution
• Move IT‑related equipment throughout the facility, including up and down stairs and within the production environment

• Strong ability to identify and troubleshoot new and ongoing IT issues affecting end users, workstations, and systems using standard troubleshooting methods
• CompTIA A+ certification or equivalent experience
• 2–4 years of experience in supporting end users and systems in a business environment:
  • Working with Windows desktop operating systems (Windows 7 through 11)
  • Windows server operating system (Windows Server 2016 through 2022)
  • Supporting commercial off‑the‑shelf software including but not limited to Infor products, Sage products, and others
  • Experience supporting a 24/7 business environment (preferred, not required)
• Familiarity with services like Microsoft Intune, Office 365, Share Point
• Must have a regular and dependable attendance record
• Must be able to pass a criminal background check and pre‑employment drug screening
• Must be authorized to work in the U.S.; an export license may be required to work in all areas of the facility

• 2‑year college degree in the field of IT or 4 years of IT work experience or a combination thereof
• Working knowledge of Microsoft Active Directory, networking, and business phone systems (preferred, not required)

Lift equipment up to 50 lbs. Able to stand…