Customer Delivery Manager

Who Are We?

Looking for a job that makes a real difference in our world today and one that you’ll be proud of when you look back in 20, 30 or 40 years? This is it. Clean Power Research® is advancing the energy transformation through cloud software that informs, streamlines and values energy-related decisions and processes for utilities, energy professionals and consumers.

We’re a growing company that counts 10 of the top 10 Fortune 500 utilities and many of the largest renewable energy companies in the U.S. as our customers. We’re focused on expanding our market reach and impact with new software technologies that help solve the energy industry’s hardest problems.

At Clean Power Research, every employee has a seat at the table and an important role.

• Go from building solutions to being part ofthesolution
• Join a growing team of software and energy veterans from companies like Microsoft, Amazon, Google, Oracle, General Electric and Pacific Gas & Electric
• Bring your passion and ideas to the table
• Use your creativity to solve hard problems and make tough decisions
• Work in a start-up like environment coupled with the stability and customer base of an established, profitable company
• Realize work-life balance; we like to see our families, friends and pets at night!
• Join a growing company that expects you to grow with us and invests in your growth

Clean Power Research offers competitive compensation and benefits to full-time employees including medical/dental/vision, paid vacation, paid holidays, a bonus plan and 401(k) plan with matching.

Clean Power Research is seeking a detail-oriented Customer Delivery Manager to join our Customer Success team supporting the implementation of our Software as a Service (SaaS) products across our growing customer base.

The Customer Delivery Manager is an individual contributor responsible for onboarding utility customers to one or more of our utility industry products:
Power Clerk®, our workflow automation platform;
Watt Plan®, our customer engagement platform; and Fleet View®, our Distributed Energy Resource (DER) insights platform. Our customers have an increasing range of use cases and scenarios and look to use our Customer Success team members for implementation excellence and training as they adopt our tools.

The Customer Delivery Manager is a self-driven professional with strong follow-through and the ability to design and manage business workflows that solve customer challenges through web and API-based platforms. This role leads solution implementation, manages customer expectations, and supports feature expansion.

Individuals in this position also contribute to identifying new use cases and work cross-functionally with Sales, Business Development, Marketing, and Engineering to support SaaS adoption and revenue growth. This is a high-impact role with strong potential for long-term growth in a dynamic, global market.

Duties and Responsibilities

• Become a subject matter expert in implementing programs on Power Clerk, Clean Power Research’s flagship software service, used by more than 80 utilities in three countries
• Lead the configuration and implementation of SaaS solutions, including workflows, forms, data mappings, business rules, AI prompts, formulas, roles, permissions, and environment setup (test and production)
• Design and manage solutions that address customer integration needs through web and API interfaces
• Clearly articulate the business and technical values of Clean Power Research’s software products to customers and partners—both in meetings and occasionally at industry events or trade shows

• Conduct project kick-off meetings to align on scope, expectations, and required inputs
• Manage project scope, schedule, and deliverables from contract signing through launch, coordinating with internal and external stakeholders
• Facilitate regular working sessions, status updates, and tailored training (on-site or virtual) for diverse audiences
• Collaborate with Account Managers and Executives on budget and cost tracking
• Secure other supporting Clean Power…