IT Support Specialist

Position Summary

The IT Support Specialist’s primary responsibility will be responding to and resolving Help Desk support requests. The ideal candidate will have experience with hardware, software, Active Directory account management, and general application troubleshooting. Secondary responsibilities include preparing and deploying new desktop/laptop computers. This includes the initial imaging of the hardware, installing and configuring applications, assisting the end user with data migration needs, and validating full functionality once the hardware has been deployed.

Additional responsibilities include maintaining an inventory of hardware and software licenses, managing hardware procurement requests, and assisting with Help Desk projects.

• Respond to, diagnose, and resolve technical issues for End Users.
• Prepare new computers with appropriate productivity applications.
• Coordinate the deployment of new desktop/laptop computers.
• Assist in maintaining phone systems.
• Provide remote deployment support for our Acquisition team.
• Create and maintain documentation.
• Manage hardware inventory and track software licenses.

• 1+ years of IT Help Desk experience
• 1+ years of experience with Active Directory (preferred, not required)
• The ability to work on and track multiple tasks at the same time.
• Excellent verbal and written communication skills.
• Basic knowledge of Windows 11.
• Familiar with Microsoft 365.
• Excellent time management skills.
• Reliable Transportation.
• The ability to reliably commute to the Kent office.
• The ability to lift 50 lbs.
• Some travel may be required.
• High school diploma or equivalent.

Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants.