Salesforce Administrator

About Soracom

At Soracom, our mission is Making Things Happen
, For a World That Works Together
. We believe technologies such as connectivity, cloud and AI, have the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

We are looking for a skilled and detail-oriented Salesforce Administrator to join our Operations team. In this role, you will be the primary owner of our Salesforce platform, supporting all global regions including the Americas, Europe, and Japan. You will work cross-functionally with Sales, and Marketing teams to optimize Salesforce workflows, maintain data integrity, and enable our go-to-market teams to operate efficiently s is a high-impact, highly visible role at a fast-growing global IoT company.

• Own day-to-day administration of Salesforce (Sales Cloud, CPQ, Experience Cloud), including user management, profiles, roles, permission sets, and security settings across all global regions
• Design, build, and maintain workflows, flows, validation rules, custom objects, fields, page layouts, and reports/dashboards to support global go-to-market operations
• Partner with Sales and Marketing stakeholders to gather requirements and translate business needs into scalable Salesforce solutions
• Manage and improve data quality through deduplication, cleansing, imports/exports, and the implementation of data governance best practices
• Administer and maintain integrations between Salesforce and third-party tools (e.g., marketing automation, CPQ, experience cloud, L&D platform, Slack, AI platform)
• Support global sales operations including territory management, forecasting setup, pipeline reporting, and quota tracking
• Collaborate with Japan and Europe teams to ensure Salesforce configurations meet regional requirements and processes
• Stay current with Salesforce releases and proactively recommend and implement new features that benefit the business
• Maintain thorough documentation of system configurations, processes, customizations, and training materials. Perform training to the Sales team as needed.
• Serve as the primary internal liaison with Soracom's external Salesforce implementation partner, coordinating on development projects, enhancements, and issue resolution
• Lead and coordinate User Acceptance Testing (UAT) for new features, enhancements, and releases, including writing test scripts, recruiting testers, tracking defects, and obtaining sign-off from stakeholders

• Global Thinker:
  You are comfortable working across cultures and time zones. You understand that a global team has diverse needs and you tailor your solutions accordingly
• Data Champion:
  You believe that good decisions start with good data. You are obsessive about data hygiene and empower others to trust the numbers
• Continuous Learner:
  You stay current…