Fulfillment Manager

Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.

Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners.

Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.

Summary:

We are seeking a high-energy, hands-on Shipping & Parts Fulfillment Manager to lead our outbound shipping and replacement-parts fulfillment operations. This position is responsible for ensuring finished goods and parts orders are picked, packed, documented, and shipped safely, accurately, and on time.

The manager will work closely with the Production Manager and Warehouse Manager to align daily priorities, confirm product and material readiness, address constraints, and ensure daily shipment and revenue targets are achieved. This role requires strong floor presence, effective cross-functional communication, and the ability to quickly identify and resolve barriers affecting customer delivery.

Salary range
: $95,000 to $110,000 annually, depending on experience.

Primary Responsibilities:

• Lead, coach, and develop a high-performing team of approximately 10–15 hourly associates across the Shipping and Parts Fulfillment departments.
• Direct daily outbound shipping and parts fulfillment activities, including order prioritization, picking, packing, documentation, staging, and carrier coordination.
• Develop and execute a daily fulfillment plan that aligns staffing, workload, carrier schedules, and order priorities with established shipment and revenue targets.
• Partner closely with the Production Manager and Warehouse Manager each day to confirm production completion priorities, material availability, finished-goods readiness, and the sequence of orders required to achieve daily shipment targets.
• Participate in daily cross-functional operating meetings and provide clear updates regarding shipment status, parts-order backlog, risks, constraints, and recovery actions.
• Proactively identify orders at risk of missing scheduled shipment dates and coordinate with Production, Warehouse, Customer Service, Sales, Quality, and other departments to resolve issues.
• Monitor daily order backlogs and ensure finished goods and replacement-parts orders are processed according to customer requirements and committed delivery dates.
• Oversee domestic and international shipping activities, including carrier scheduling, export documentation, freight coordination, and compliance with applicable shipping requirements.
• Maintain strong relationships with parcel, freight, and logistics providers while monitoring service, cost, responsiveness, and delivery performance.
• Ensure all shipments are accurately picked, packaged, labeled, documented, and transacted in the ERP system before leaving the facility.
• Establish standard work and clear expectations for order processing, picking,…