Branch Manager

Description

The Branch Manager directs the overall activities of the commercial location, including administration, sales, and operations, to serve the customers continually and simultaneously within the company’s target market in an extraordinary manner so that the company’s brand name and reputation continue to flourish. This position works to earn an acceptable rate of return on sales after incentive compensation and maintain a healthy cash flow.

Additionally, the store manager invests time and money in personnel recruitment and development.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Meet corporate objectives and goals by managing and leading the supervisors and store staff.
• Anticipate and continuously evaluate the needs of clients, as they arise, through informal telephone conversations, lunch meetings, industry events, and formal customer satisfaction surveys.
• Ensure a quick and proper response to all customer complaints and requests.
• Resolve conflicts between opposing objectives and facilitate respectful communication between all departments.
• Adhere to all policies and procedures outlined in the Employee Handbook.

This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• This position manages all employees of the store and is responsible for leadership of the employees within its location.
• Follow-up on active assignments and with personnel to ensure objectives are met consistently and efficiently.
• Ensure that personnel have the tools they need to perform their jobs satisfactorily.
• Ensure that all branch personnel perform duties safely and effectively.
• Maintain accountability of personnel, ensuring all reasonable precautions are taken to avoid work-related accidents.
• Hold regular safety briefings with personnel to ensure all precautionary measures are performed consistently and effectively.
• Ensure all branch personnel understand company objectives, as well as the individual objectives of their departments.
• Inspire collaboration between personnel to achieve the stated objectives.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree or equivalent experience in industry required
• Master’s in Business Administration preferred
• Problem Solving Skills
• Detail-Oriented
• Leadership Skills
• Collaborative and team oriented
• Project Management experience
• Strong Communication Skills
• Performance Management experience

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at computer monitor for long periods throughout the day.
• Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.
• Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• Office environment
• May have to meet tight…