Operations Supervisor - Custodial; supervisor

Operations Supervisor – Custodial (working supervisor)

Location: Airway Heights, Washington (Fairchild Airforce Base)

Type: Non-Exempt

Work Schedule: Full-Time/ Monday - Friday, 7:00 am - 3:30 pm (this position requires driving)

Compensation: $24.00 - $27.00/hour

• Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance
• Flexible Spending Accounts for both medical and dependent care
• 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave
• Potential shared earning bonus
• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
• Professional development, certifications, and training opportunities
• Verizon wireless discount
• Employee Assistance Program (EAP), and an engaging wellness program
• Public Service Loan Forgiveness eligibility for full‑time employees

• Provide hands‑on supervision, coaching, and support to janitorial staff, leads, and supervisors to ensure strong performance and accountability.
• Promote a positive, inclusive, and safety‑focused work environment aligned with company values and contract requirements.
• Oversee daily custodial field operations to ensure cleanliness, sanitation, safety, and overall quality standards are consistently met.
• Conduct training, coaching, counseling, and performance management, including evaluations, probation reviews, and recognition programs.
• Assist with staffing, schedules, and coverage to maintain operational continuity during absences, callouts, and peak workload periods.
• Conduct regular quality control inspections and ensure timely corrective actions are completed.
• Attend safety meetings and reinforce compliance with all safety procedures, policies, and PPE requirements.
• Investigate and resolve employee issues and workplace concerns in a timely, professional manner.
• Serve as a field leader and customer point of contact, conducting site visits and responding to service needs and requests.
• Collaborate with customers and internal leadership to ensure satisfaction and contract compliance.
• Assist with administrative functions including reporting, scheduling, job orders, and documentation.
• Maintain accurate records related to timekeeping, attendance, training, evaluations, incidents, and operational reporting.
• Manage supplies, inventory, equipment, and company‑issued property including keys, vehicles, and devices.
• Safely operate and oversee janitorial equipment and ensure proper use of cleaning chemicals and PPE.
• Support floor care and custodial duties in the field as needed to maintain service levels.
• Partner with vocational and support staff on training, development, and program participation.
• Maintain flexibility to work varied schedules including days, nights, weekends, and holidays.
• All other duties as assigned.

• 2+ years of custodial, janitorial, or facilities operations experience required.
• 1+ year of supervisory or lead experience preferred.
• Strong knowledge of custodial procedures, floor care equipment, and cleaning chemicals.
• Understanding of workplace safety standards, PPE use, and compliance practices.
• Experience with scheduling, staffing coordination, and workforce support.
• Strong communication and leadership skills with the ability to work effectively with employees, leadership, and customers.
• Basic computer proficiency, including Microsoft Office (Word, Excel, Outlook).
• Ability to maintain accurate records and operational documentation.
• Ability to work in a fast‑paced environment and manage multiple priorities.
• Valid driver's license required.

• Must be able to lift and/or move up to 50 pounds.
• May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.
• Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.
• Must have the perseverance to work effectively under pressure for extended periods of time.

• A valid state driver's license is required with the ability to obtain and maintain coverage by Tessera's insurance.
• Access to a federal military installation requires a REAL ‑compliant driver's license or an acceptable alternative, such as a U.S. passport or military , in accordance with the REAL .
• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E‑Verify will be conducted for this position.

Tessera is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled - Tessera participates in E‑Verify.

Individuals with disabilities are encouraged to apply.