Fulfillment Manager

Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting‑edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.

Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award‑winning sales and marketing programs, technical support, and CEU training to the industry’s top partners.

Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.

We are seeking a high‑energy, hands‑on Fulfillment Manager to lead our Parts, Shipping, and Inventory departments. This role is critical to our operational success, ensuring that our inventory is accurately managed and that finished goods and replacement parts reach our customers with maximum efficiency. You will be responsible for streamlining workflows, maintaining high shipping accuracy, and fostering a culture of safety and continuous improvement on the floor.

Kent, WA (fully on‑site)

$95,000 to $125,000, depending on experience.

• Lead, coach, and develop a high‑performing team of 10–15 hourly associates across the Parts and Shipping departments.
• Oversee daily outbound shipping operations, domestic and international carrier relationships, and scheduling to guarantee on‑time delivery.
• Implement lean methodologies to reduce dock‑to‑stock time and eliminate bottlenecks in the packing and shipping lines.
• Drive a safety‑first environment, ensuring all team members are trained on equipment and adhere to established safety protocols.
• Utilize ERP systems such as Net Suite to track throughput, monitor backlogs, and generate operational reports for senior leadership.
• Handle onboarding, training, performance management, and associate development to foster a positive, collaborative, and accountable work environment.
• Track, own, and report on maintaining a zero‑incident safety culture, order accuracy and inventory precision, and optimizing productivity throughput.
• Implement and maintain department policies and standards.
• Communicate effectively across all levels of the organization.
• Understand, support, and execute all work according to the established procedures of the organization.
• Complete project‑based assignments as requested.

• 2+ years of direct supervisory/management experience, or 5+ years of accelerated experience in a high‑volume warehouse, logistics, or fulfillment environment.
• Bachelor’s degree in Business, Operations, Supply Chain, Logistics, Engineering, or a related field preferred.

• Strong grasp of Warehouse Management Systems (WMS) and ERP software;
  Net Suite experience is a plus.
• Familiarity with Lean Manufacturing principles, 5S methodology, and continuous improvement techniques.
• Strong written and verbal communication skills.
• Proven ability to multi‑task, set project priorities, and establish department and discipline goals and objectives for yourself and staff.
• Computer literacy, including proficiency in Microsoft applications such as Excel, Word, and PowerPoint.
• Experience managing and leading a team.
• Strong attention to detail.
• Positive attitude, self‑motivated, and eager to succeed.

• Lead, develop, and mentor a team.
• Interview, select, and train employees.
• Conduct performance evaluations.

• Required to sit, talk, or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk,…