Operations Manager

ACT 2 Services provides PU&D and linehaul service for the West Coast. Through our asset-based operations and solution-oriented service, we are able to offer custom logistics for each customer and providing this flexibility drives value to their supply chain.

We are looking for a Full-Time Operations Manager for our Kent, WA location.

The Operations Manager is responsible for overseeing daily warehouse and operational activities while ensuring compliance with regulatory requirements, operational efficiency, cost control, and high customer service standards. This role leads and develops the warehouse team, manages labor and equipment, ensures system accuracy, and drives continuous improvement across facility operations.

• Directs the warehouse team and builds a productive, engaged workforce through coaching, training, counseling, and discipline.
• Ensures the TMS system (WT) is updated daily, all backup documentation is uploaded nightly, and accurate rates are maintained for proper billing.
• Ensures the CMS system is updated in a timely manner to minimize exposure to U.S. Customs penalties.
• Maintains full compliance with all regulatory authorities, including U.S. Customs, FDA, DOT, and applicable state and local regulations.
• Manages facility operations to reduce costs, improve operational effectiveness, and meet service-level expectations.
• Oversees company equipment to ensure all assets are functional, clean, and properly maintained; holds dispatchers accountable for cleanliness and damage; maintains daily equipment inventory.
• Enhances management effectiveness by recruiting, selecting, training, motivating, empowering, and engaging team members while assigning clear accountability.
• Interfaces directly with internal IT resources to support customer requirements and ensure systems and technology enable efficient operations.
• Builds and maintain the company’s image by collaborating with customers, community organizations, and employees.
• Assists in establishing customer service standards, communicating expectations to staff, and developing and implementing SOPs by account.
• Procures equipment and facilities necessary for efficient operations and develops programs to maintain company standards for safety, sanitation, maintenance, and security.

• High school diploma required
• Minimum 3 years of experience in warehouses, logistics, or operations management.
• Minimum 1 year of airfreight and linehaul experience.
• Must have basic U.S. Customs knowledge, including an understanding of CBP Form 3461, In-Transit (IT, TE, IE) shipments.
• Strong working knowledge of compliance and regulatory requirements.
• Experience managing labor, equipment, and operational budgets.
• Ability to lead, motivate, and develop teams.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with TMS, CMS, labor management systems, and operational reporting tools.

$80,000 per year

Full-time

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance