Christian Dior Boutique Manager - DC Center

Position

Job purpose:

The Boutique Manager is responsible for all aspects of the Boutique including: sales generation, store operations and team and client development.

• Responsible for achievement of annual Boutique sales goals across all product categories
• Lead leadership team to develop Sales Associates to go above and beyond around client development and individual sales goals
• Ensure that all Clients experience outstanding service at all times
• Conduct regular management touch bases to review performance, operations, and employee relations issues, and to develop overall business strategy
• Lead all aspects of the process of staffing and scheduling of associates, and ensure compliance with payroll budgets
• Partner with Human Resources to oversee recruitment and hiring of Boutique Sales and Leadership Team
• Manage payroll, commercial expenses, and headcount to maintain Boutique Operating Budget
• Prioritize and coordinate events with Corporate Office to increase traffic in the Boutique and improve sales
• Develop product knowledge in coordination with Merchants and Training Team
• Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns
• Coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows and contests
• Report on product sell through and client feedback to make recommendations to the Merchandising Team
• Lead all operational processes in partnership with the Operations Manager including:
  Shipping & Receiving, Inventory and Aftersales to minimize stock loss and increase customer service
• Adhere to and supervise compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
• Review operational reports and records to ensure adherence to Company policies and procedures, supervise store profitability, and manage payroll budgets.
• Review paperwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV's), and charge-backs to Corporate Office in order to ensure accuracy of inventory.
• Ensure that adequate security exists and that physical facilities align with safety codes and ordinances.
• Conduct Quarterly Emergency Procedures meeting with entire staff, and provide management team and HR Department with updated emergency contact list as needed.
• Problem solve and develop strategies that support the Boutique's service, efficiency, and productivity

• At least 10 +Years of boutique management experience
• Strong understanding of Luxury Fashion Industry and Luxury Clientele
• Ability to develop, motivate, and train leadership team and staff, build strong internal and external relationships, utilize skills of workforce most appropriately to maximize business results
• Effectively delegate tasks and follow-up with Department Managers
• Adjust priorities and manage time wisely in a fast-paced environment
• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees
• Strong interpersonal, communication, organization and follow-through skills
• Work a full-time schedule including nights, weekends, and holidays
• Travel as needed
• Operate all equipment vital to perform the job
• Ability to understand and apply all company policies and procedures