District Manager - Kent, WA

District Manager — Route Operations & Customer Retention

New System | Full-Time | Field + Office (Service/Routes)

67k-72k Annually

New System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We’re hiring a District
Manager
to lead daily service execution—cover routes, develop Customer Service Reps, protect retention, and make sure our standards show up every day.

• You run the district, not just react to problems
  — clear priorities, real ownership
• People leadership with purpose
  — coaching CSRs, building capability, raising standards
• Visible impact
  — retention, service consistency, safety, and team morale move because of you
• Family-owned, practical culture
  — fix what matters, build systems, take care of customers

• Own day-to-day route execution: coverage, call-outs, swaps, and service recovery
• Lead the morning rhythm: dock presence, readiness checks, and issue prevention
• Coordinate with production/warehouse/admin so routes leave set up to win
• Maintain clean, organized, professional standards across trucks, dock, and service areas

• Drive
  retention
  through fast escalation handling and follow-through on hot accounts
• Oversee
  Red Flag
  response: make sure contact, plan, documentation, and follow-ups happen on time
• Ensure
  Quality Visits (QVs), Wellness Visits, and Welcome Visits
  are happening with quality and cadence
• Partner with Sales/Leadership to support renewals and stabilize at-risk accounts

• Directly manage
  CSRs
• Coach in the real world: route rides, ride-alongs, debriefs, action plans
• Run (or support) recurring team meetings that reinforce standards and habits (PM meetings / “one rock” focus)
• Set clear expectations, follow up consistently, and build a culture of accountability

• Track and improve key service KPIs: churn signals, ticket trends, Red Flags, safety, completion of visits, and customer feedback
• Ensure strong CRM discipline in
  Alliant
  : ticket quality, timely closure, and accurate documentation
• Support invoice integrity / variance awareness by catching patterns that lead to service and billing issues
• Communicate weekly priorities and a clear recap to leadership: wins, misses, root causes, corrective actions, support needed

• Reinforce safe driving, lifting/pushing practices, PPE use, and incident reporting
• Ensure vehicles, equipment, and housekeeping standards are consistently met
• Lead by example—calm, professional, and solutions-forward when things get messy

• steady leader
  : calm under pressure, clear communicator, doesn’t pass the buck
• Coach-first, standards-always: you develop peopleandyou hold the line
• Operationally sharp: you can juggle moving pieces without losing the plot
• Customer-minded: you can de-escalate, rebuild trust, and close loops
• Comfortable using systems daily and keeping work documented (CRM discipline matters here)

• Prior leadership experience in operations/service/logistics (route-based is a big plus)
• Valid driver’s license; comfortable being in the field and around trucks/routes
• Able to lift/push/pull up to ~50 lbs. occasionally as needed (hands‑on support)
• Comfortable with mobile/desktop tools for tracking and documentation (CRM usage)
• Background check + drug screening required for fleet-related roles