District Manager - Kent,WA Job Kent area,Washington USA,Management

District Manager — Route Operations & Customer Retention

New System | Full-Time | Field + Office (Service/Routes)

67k-72k Annually

New System is a family‑owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We’re hiring a District Manager to lead daily service execution—cover routes, develop Customer Service Reps, protect retention, and make sure our standards show up every day.

Why you’ll like it here

You run the district, not just react to problems — clear priorities, real ownership
People leadership with purpose — coaching CSRs, building capability, raising standards
Visible impact — retention, service consistency, safety, and team morale move because of you
Family‑owned, practical culture — fix what matters, build systems, take care of customers

What You’ll Do

Run daily district operations
Own day‑to‑day route execution: coverage, call‑outs, swaps, and service recovery
Lead the morning rhythm: dock presence, readiness checks, and issue prevention
Coordinate with production/warehouse/admin so routes leave set up to win
Maintain clean, organized, professional standards across trucks, dock, and service areas
Protect customers and revenue
Drive retention through fast escalation handling and follow‑through on hot accounts
Oversee Red Flag response: make sure contact, plan, documentation, and follow‑ups happen on time
Ensure Quality Visits (QVs), Wellness Visits, and Welcome Visits are happening with quality and cadence
Partner with Sales/Leadership to support renewals and stabilize at‑risk accounts
Lead, coach, and hold the line
Directly manage CSRs
Coach in the real world: route rides, ride‑alongs, debriefs, action plans
Run (or support) recurring team meetings that reinforce standards and habits (PM meetings / “one rock” focus)
Set clear expectations, follow up consistently, and build a culture of accountability
Own the numbers and the systems
Track and improve key service KPIs: churn signals, ticket trends, Red Flags, safety, completion of visits, and customer feedback
Ensure strong CRM discipline in Alliant: ticket quality, timely closure, and accurate documentation
Support invoice integrity / variance awareness by catching patterns that lead to service and billing issues
Communicate weekly priorities and a clear recap to leadership: wins, misses, root causes, corrective actions, support needed
Safety and professionalism
Reinforce safe driving, lifting/pushing practices, PPE use, and incident reporting
Ensure vehicles, equipment, and housekeeping standards are consistently met
Lead by example—calm, professional, and solutions‑forward when things get messy

You’re a fit if you are

A steady leader: calm under pressure, clear communicator, doesn’t pass the buck
Coach‑first, standards‑always: you develop people and you hold the line
Operationally sharp: you can juggle moving pieces without losing the plot
Customer‑minded: you can de‑escalate, rebuild trust, and close loops
Comfortable using systems daily and keeping work documented (CRM discipline matters here)

Requirements

Prior leadership experience in operations/service/logistics (route‑based is a big plus)
Valid driver’s license; comfortable being in the field and around trucks/routes
Able to lift/push/pull up to ~50 lbs. occasionally as needed (hands‑on support)
Comfortable with mobile/desktop tools for tracking and documentation (CRM usage)
Background check + drug screening required for fleet‑related roles

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District Manager - Kent, WA