Operational Account Manager, Freight Operations, Road

Location:

Kent, WA

Division:
Road US

Job Posting

Title:

Operational Account Manager, Freight Operations

Time Type:
Full Time

The Operational Account Manager, Freight Operations is an integral part of the Road US team’s freight brokerage operations and assists with the establishment and development of relationships with customers by providing exceptional customer service. They are responsible for developing the branch’s house accounts, continuously seeking new growth opportunities with current and new clients, and overseeing the flow of communication with clients regarding all aspects of the account.

• Develop overall customer relationships via phone, email, and in person.
• Negotiate with transportation carriers and providers to set rates and determine available services.
• Research and identify growth opportunities within the branch’s house accounts.
• Investigate and establish new customer leads and opportunities.
• Examine customer requests to provide the best service options and pricing available.
• Proactively handle customer shipment requests.
• Utilize the TMS system and provide data input to facilitate material movement, planning, and scheduling.
• Provide direction and set pricing guidelines for the Carrier Sales team.
• Monitor shipment tracking from pickup through delivery and communicate accurate information to the customer and/or Key Account Manager.
• Ensure customer expectations are met or exceeded through close communication with the Carrier Sales team.
• Track and trace shipments from pickup through delivery to provide accurate shipment information to customers.
• Prepare spend reports as needed and hold regular check–ins via Q  or M  with the customer.
• Perform other duties, responsibilities, and project work as assigned by manager.

• High School Diploma or equivalent (GED) required; college degree in Business Administration, Logistics, or Supply Chain Management preferred.
• 3 years’ experience in logistics, transportation brokerage, or related field required; 5+ years preferred.
• Experience with transportation management systems.
• Proficient with Microsoft Office applications (Word, Excel, Teams, PowerPoint).
• Solid analytical experience in Excel required.
• Driven, enthusiastic, and highly motivated.
• High attention to detail and ability to multitask.
• Strong organizational skills.
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results.
• Excellent interpersonal communication and problem‑solving skills, verbal, written, and in person.
• Strong prioritization skills and sense of urgency.
• Proficiency in using a Windows‑based computer.
• Strong ability to persuade, negotiate, and influence others.
• Ability to work flexible hours.
• Strong mathematical skills for pricing, negotiating, and project development.

The position primarily involves sedentary work in an office setting. The employee is regularly required to sit for extended periods while working at a computer, speaking on the phone, and participating in virtual meetings. Frequent use of hands and fingers is necessary to operate a keyboard, mouse, and other standard office equipment. The role requires regular verbal communication and the ability to exchange accurate information with customers, carriers, and internal teams.

Occasional standing, walking, reaching, and bending may be required to retrieve files or collaborate with team members. The employee may occasionally lift or move office materials weighing up to approximately 15 pounds, such as files, documents, or a laptop. Specific vision abilities required include close vision and the ability to focus on computer screens for extended periods.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position, consistent with applicable law.

For this position, the expected base pay range is $80,500.00 – $92,500.00 Annual. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable…