DSHS HCLA APS Field Services Administrator

We are seeking a strong collaborator, team builder, and communicator with supervision and program management experience to support Adult Protective Services Division within Home and Community Living Administration at Washington State Department of Social and Health Services.

As a Field Services Administrator, you will manage, supervise, coordinate, and evaluate staff activities within Regional Field Services Operations. You will lead efforts to address crises, resolve conflicts, and manage complex situations by utilizing regional and statewide resources while providing support to promote client health and safety. You will collaborate with community partners, Tribes, state agencies, internal and external stakeholders, private providers, advocacy groups, and concerned citizens to build partnerships, leverage resources, and develop integrated programs that support regional and statewide goals.

We have one opening available that covers two APS offices/areas in region 3 south:
Vancouver and Kelso APS offices that cover Clark, Cowlitz, Pacific, Wahkiakum, and Skamania Counties. Occasional travel to other regions 3 offices and APS headquarters may be required based on business needs.

• Oversee all regional field operations, including investigative services, customer support, administrative functions, business operations, and personnel management.
• Ensure policies and procedures,as well as new initiatives, are consistently implemented and adhered to across the region.
• Supervise, direct, and support staff and supervisors, establish clear performance expectations and develop structured work plans.
• Recruit, hire, train and evaluate staff through consistent monitoring of the quality and quantity of work while maintaining an ongoing dialogue with them.
• Create a supportive environment that allows staff to advance and succeed through coaching and mentoring.
• Evaluate and manage employee performance, prepare performance assessments, and provide coaching, recognition, and corrective action as necessary.
• Oversee regional quality assurance/improvement activities, setting the direction for ongoing compliance, training and staff development and collaborating with QA/QI staff on identifying root cause and implementing corrective measures region wide.
• Build and maintain strong partnerships with community organizations, internal and external stakeholders, tribes, and other state agencies to leverage resources and strengthen collaborative efforts.
• Develop and participate in multi-disciplinary teams to support the work of quality investigations and improved outcomes for the vulnerable population served by APS.
• Provide consultation and resource assistance to the management team, Area Agencies on Aging (AAA), other DSHS divisions/administrations, community partners, stakeholders, law enforcement, Prosecuting Attorneys’, court systems, contracted providers, Attorney General’s office and tribal government within the region.
• Draft incident reports (IRs) and media alerts in accordance with DSHS and HCLA policies and respond immediately to questions.
• Draft, implement and ensure compliance with regional and statewide operating procedures.
• Participate in the administrative and other hearing processes and prepare and provide testimony, including depositions.
• Conduct employee fact finding and program investigations in the direction of the appointing authority, reviewing allegations, interviewing individuals, and drafting reports in consultation with appointing authority.
• Attend local, regional and statewide meetings, regional work groups, planning meetings, training, workshops and committees.

We are looking for a flexible, reliable, and collaborative leader who enjoys supervising, training, taking initiative, facilitating, and evaluating operational practices with staff. Our ideal applicant has experience managing, motivating, and navigating work teams and explaining rules and policies and must have strong interpersonal communication skills effectively to achieve desired outcomes. They are ethical, hold self and employees accountable for their assigned duties, and have an astute strong sense of urgency in all daily work activities and handle several competing priorities, people, tasks, and projects, at the same time in the daily interactions.

• A master’s degree in social science, health, public administration or related field andfour years of professional experience in planning, administering, developing, or delivering social and health service programs;

• A bachelor's degree in social science, health, public administration or related field andsix years of professional experience in managing large complex programs, supervising and managing teams, planning, administering, developing, or delivering social and health services;

• Ten years of experience managing and supervising individuals and large teams, responding to high profile critical situations and developing solutions, developing and fostering community partnerships,…