Sales Admin - Sales Development Coordinator

Sales Administration / Sales Development Coordinator

Kent, WA (On-Site, 5 Days/Week)

National Responsibility (with Emphasis on WA State)

Kent, WA (Department)

Sales Manager

Full-Time

Arcadia Inc is a leading specialty manufacturing and design company known for exceptional precision and quality. Our state‑of‑the‑art architectural elements enhance commercial spaces and our advanced engineering solutions drive efficiency. Our team brings to life stunning installations in high‑profile projects, from modern office buildings to innovative retail spaces that captivate and inspire. Our diverse group of professionals is passionate about pushing boundaries and delivering exceptional results.

Join us in shaping the future of design and manufacturing—your next great adventure awaits!

The Sales Administration / Sales Development Coordinator serves as a critical support role responsible for managing the sales process from quote to cash while gaining exposure to all operational aspects of the business. This position provides hands‑on experience with architectural support, customer service, estimating, order management, procurement, production coordination, logistics, inventory, and accounts receivable. The goal of this role is to develop a well‑rounded understanding of the business and prepare the individual for advancement into an Outside Sales Representative position.

• Serve as the primary point of contact for architectural and customer inquiries.
• Assist customers with product selection, pricing, lead times, and order status.
• Prepare (V6 / D365) quotations and follow up on outstanding opportunities.
• Enter and manage customer orders accurately within the (D365) ERP system.
• Have strong awareness of Arcadia, Inc, Wilson, and Arcadia Custom product mix.
• Provide hardware support.

• Review customer purchase orders for accuracy and completeness.
• Coordinate order (V6 / D365) processing from entry through shipment.
• Monitor order progress and proactively communicate updates to customers.
• Resolve order discrepancies, shortages, returns, and service issues.
• Ensure timely billing and documentation requirements are met.

• Work closely with engineering, procurement, production, and scheduling teams.
• Track production schedules and identify potential delays.
• Coordinate material availability and inventory requirements.
• Assist with expediting critical customer orders.
• Support intercompany transfers and branch coordination.

• Assist with customer credit requests and documentation.
• Support accounts receivable collections and customer payment follow-up.
• Monitor open orders, backorders, and shipped‑not‑invoiced (D365) transactions.
• Generate reports related to sales, bookings, backlog, and customer activity.
• Maintain accurate records and filing systems.

• Participate in architectural and customer visits alongside Outside Sales Representatives.
• Learn customer markets, products, applications, and competitive positioning.
• Develop relationships with architects, customers and internal stakeholders.
• Assist with identifying growth opportunities within existing accounts.
• Participate in sales meetings, training, and product education programs.
• Participate with network industry related organizations (Glass Associations, CSI, AIA and NOMA).

• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Customer‑focused mindset with strong problem‑solving abilities.
• Proficiency in Microsoft Office applications.
• ERP (V6 / D365) system experience preferred.
• Ability to learn technical products and manufacturing processes.
• Resourceful.

This role is designed as a developmental position that provides exposure to all aspects of the business. Successful candidates will gain comprehensive operational knowledge and customer‑facing experience that prepares them for advancement into an Outside Sales Representative role, where they will manage architectural and customer relationships, develop new…