Mobile Associate, Store-in-Store, Retail Sales

T-Mobile Mobile Associate, Store-In-Store

Mobile Associates, Store-In-Store are integral to the Retail Team and bring the T-Mobile brand to life within National Sales partner locations. They engage customers, identify needs, educate and recommend solutions, and strive to exceed performance targets by providing exceptional customer experiences and meeting quality of sale metrics.

• Proactively engage with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions that help customers self‑serve and utilize the T-Mobile app. Deepen relationships with customers and ensure their satisfaction.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to stay Customer Ready. Continuously learn and improve skills to provide the best experience for customers. Partner with nearby store locations to properly onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures.
  
  Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to the manager.
• Show customer obsession. Be passionate, friendly, and engaging. Connect on a personal level, match the customer pace, build rapport, trust, and loyalty with every interaction. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Preferred)

• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel:
No. DOT Regulated:
No. Safety Sensitive Position:
No. Hourly Base Pay: $21.50, plus $5.00 per hour training pay.

Within the first 90 days, Mobile Associates receive on‑job training and are eligible for hourly training pay. Upon completion, they promote to Mobile Expert and become eligible for an annual incentive target of $18,000 per year. Actual incentives vary based on performance and full‑time status. All employees are guaranteed a minimum of $20 per hour inclusive of base pay and incentives.

Eligible employees also receive a Stock Grant.

Full and part‑time employees that are eligible receive the same benefits, including medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D coverage;

voluntary accident coverage; voluntary life insurance; voluntary disability insurance; voluntary long‑term care insurance; mobile service and home internet discounts; pet insurance; and commuter and transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation, or harassment based on any of these factors is not tolerated and will not be permitted.