Inside Sales Coordinator

INSIDE SALES COORDINATOR

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Kent, WA, US

11 days ago Requisition

Salary Range: $65,000.00 To $80,000.00 Annually

The Inside Sales Manager serves as the central hub of ASDI's sales operations, supporting revenue growth across all value streams. This role owns the full inside sales cycle — from supporting inbound inquiries and pricing through coordinating order fulfillment — while acting as the primary internal point of contact when outside sales representatives are traveling. The Inside Sales Manager brings deep Salesforce expertise, strong analytical skills, and a collaborative approach that keeps the broader sales engine running smoothly across commercial and industrial accounts.

• Supports the Salesforce CRM platform as the single source of truth for all customer accounts, opportunities, and sales activity
• Builds and manages dashboards, reports, and pipeline views to give leadership real-time visibility into sales performance
• Ensures data integrity across accounts, contacts, and opportunity records; enforces consistent entry standards across the team

• Updates pricing schedules for value streams in line with market rates, margin targets, and contract terms
• Prepares custom pricing proposals for commercial and industrial accounts; ensures accuracy before submission
• Maintains a pricing matrix in Salesforce and ensures outside sales representatives have access to current, approved rates

• Tracks all open orders from placement through delivery, proactively communicating status updates to customers and internal stakeholders
• Collaborates with operations and logistics teams to resolve scheduling conflicts, delivery exceptions, or supply issues
• Logs and manages order data in Salesforce; flags at‑risk orders and escalates as needed
• Maintains accurate records of contract volumes, delivery schedules, and billing milestones

• Serves as the primary internal contact for outside sales representatives while traveling, handling customer inquiries, urgent pricing requests, and time‑sensitive account needs
• Prepares sales presentations, proposals, and quote packages for outside representatives in advance of customer meetings
• Debriefs with outside representatives upon return to update Salesforce records and advance open opportunities

• Builds strong relationships with assigned accounts through regular check‑ins, prompt responsiveness, and proactive communication
• Handles inbound customer calls and emails related to pricing, orders, account status, and contract renewals
• Other duties and responsibilities as assigned.

• Salesforce CRM data is accurate, current, and used as the reliable single source of truth for all sales activity across value streams
• Pricing proposals and order coordination are completed accurately and on time, supporting outside sales effectiveness and customer satisfaction
• Inside sales processes are consistently executed, enabling outside representatives to focus on field activity without loss of account continuity

• CRM data completeness and accuracy maintained at or above defined compliance threshold
• Customer inquiries and internal requests handled within established response time standards
• Pricing proposals submitted without material errors on a consistent basis and at‑risk orders flagged and escalated before customer‑facing delivery failures occur
• Outside sales representatives report high satisfaction with internal support quality during travel periods

• 3-5+ years of inside sales, sales operations, or sales support experience, preferably in energy, utilities, or industrial distribution
• Proficiency in Salesforce CRM, including building reports, dashboards, and automating workflows
• Demonstrated experience managing pricing, quotes, or contracts in a B2B environment
• Strong order management and coordination skills; ability to manage multiple active accounts simultaneously
• Excellent written and verbal communication skills; able to represent ASDI professionally in all customer interactions
• Highly organized with disciplined approach to data entry, follow‑through, and process adherence
• Salesforce Administrator certification or equivalent experience preferred, and familiarity with commodity pricing dynamics and energy or fuel distribution markets preferred