Sales Account Executive – International Logistics

Headquartered in New York with offices across the United States and partners worldwide, Laufer Group International provides global logistics solutions, including air freight, ocean services, customs brokerage, and purchase order and export management.

The Sales Account Executive maintains and grows relationships with assigned customers while achieving assigned sales and revenue goals. Reporting to the local Branch Manager, the role focuses on retaining existing business, expanding the firm’s market share for each assigned customer, introducing and promoting new products and services, and developing new relationships to increase Laufer’s territory share.

• Retain customer volume, sales and profitability through proactive stewardship of relationships with assigned customers.
• Penetrate and expand relationships and revenue potential with assigned accounts by:
  • Selling new or additional products or services to current buyers.
  • Finding additional buyers and stakeholders within existing customer locations.
  • Selling additional customer locations.
• Sell and support the full suite of the firm’s product and service offerings.
• Develop and manage a robust pipeline of new opportunities to increase Laufer’s market share in the territory.
• Support and actively participate in all aspects of the sales process, calling upon others to assist in solution development and proposal delivery as needed.
• Direct joint customer planning efforts in assigned accounts.
• Proactively manage customer satisfaction and service delivery by anticipating potential service problems, monitoring satisfaction, and recommending process and delivery improvements.
• Assist other sales team members with customers outside the assigned account base when required.
• Support and manage the transition of assigned customers from the Business Development Group during implementation.
• Design, manage, and deliver Quarterly Business Reviews in collaboration with internal stakeholders to assigned customers.
• Ensure all assigned customer pricing, RFP responses, and bids are completed and delivered accurately and on time.
• Support SOP creation, management, updating, and adherence for assigned customers.
• Travel within the region to branch offices, customer field offices, and assigned customers as necessary.

• Achieve assigned sales and revenue budgets.
• Meet assigned expectations for profitability.
• Achieve customer retention and growth targets.
• Maintain high customer satisfaction ratings that meet company standards.
• Complete required training and development objectives within the assigned timeframe.

• Reports to the local Branch Manager.
• Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed.
• Works closely with the Customer Service Team to ensure customer satisfaction and problem resolution.
• This position has no direct reports.

• Minimum 3 years of freight forwarding sales experience.

• Medical, Dental, and Vision Benefits with company cost‑sharing.
• Health Savings Account medical benefit option with a company contribution.
• No‑cost Medical Bridge Program for deductible costs.
• Medical and Dependent Care Flexible Spending Accounts.
• No‑cost Short‑term disability, Long‑term disability, Life, and AD&D insurance.
• 401(k) Retirement Plan with a generous company match.
• Paid Time Off (over 4 weeks of PTO by year 5 with Laufer).
• No‑cost Employee Assistance Plan for emotional well‑being, family and relationships, legal and financial matters.
• Employee Recognition Program.
• Giveback Program – each employee receives $500 per year to donate to a charity.

Salary range: $80,000–120,000 depending on experience.