Lead Tech - Seattle

Description

The Lead Technician ("LT") is a senior-level, highly skilled technician responsible for executing complex technical work and leading special projects across the region, including telematics installation, stand-up / sit-downs, challenging technical jobs, and hands‑on technical support & training. While not a direct people manager, the LT provides technical expertise and direction to technicians at multiple locations as needed. This role is fundamentally a hands‑on, revenue‑generating technician position tasked with increasing aftermarket absorption & profitability while increasing customer satisfaction.

A significant portion of time will be spent completing and billing customer‑facing service work orders.

Full‑time

The Lead Technician ("LT") is a senior-level, highly skilled technician responsible for executing complex technical work and leading special projects across the region, including telematics installation, stand-up / sit-downs, challenging technical jobs, and hands‑on technical support & training. While not a direct people manager, the LT provides technical expertise and direction to technicians at multiple locations as needed. This role is fundamentally a hands‑on, revenue‑generating technician position tasked with increasing aftermarket absorption & profitability while increasing customer satisfaction.

A significant portion of time will be spent completing and billing customer‑facing service work orders.

The LT performs repairs on equipment as billable hours but also trains other technicians, helps troubleshoot mechanical & electrical equipment in‑person & remotely, leads non‑routine, high‑impact, specialized jobs, and explains technical challenges to customers. The Lead Technician plays a key role in driving second segment sales & PM Yield across the territory. Besides completing assigned service repairs, the Lead Technician assists as needed with training, hiring & assessment, dispatch, communication, and other tasks.

The LT reports to the Operations Manager or Regional Director and is dispatched by Customer Care Coordinators on a daily basis.

• Directly handle the most challenging technical jobs in the territory, including diagnostic inspections and mechanical & electrical repairs.
• Make repairs and recommendations on customer & Bailey‑owned forklifts, directly billing out as much time as possible for customer‑facing work to keep Labor Efficiency Rate high.
• Identify root causes of equipment failures and identify safety issues using input from customers, technicians, and Service Managers.
• Conduct root cause analysis to diagnose mechanical & electrical issues and identify safety issues, make recommendations to the customer.
• Travel regionally as needed to execute regional special projects as assigned, including but not limited to:
• Large‑scale or complex equipment repairs and rebuilds
• Multi‑location equipment or product rollouts
• Technical pilots and testing programs
• Telematics projects
• Regional process improvement initiatives
• Cross‑branch troubleshooting or escalation support
• Coordinate project scope, timelines, and execution across multiple locations.
• Communicate project progress, risks, and outcomes to regional leadership and Service Managers.
• Identify recurring regional technical issues and recommend standardized solutions, training, or process improvements.

• Train, mentor, and support technicians across the region, both on‑site and remotely.
• Assist technicians with advanced troubleshooting and diagnostics.
• Provide virtual support via phone calls & Teams to assist other technicians in identifying root causes of issues, making repairs, navigating software, or making good decisions.
• Support technician development by sharing best practices, safety standards, and technical procedures.
• Conduct structured technical trainings as needed, including group and 1:1 training(s).

• Help communicate HR, safety, operational, and work‑related messages consistently across regional branches.
• Assist Service Managers and Field Service Managers…