Export Supervisor

Export Supervisor

Job Location s: US-WA-Kent

Salary Range: $80,168.40 - $83,984

The Supervisor, Exports is responsible for overseeing Export Agents and managing processes that support the customer's export needs. The position ensures cost effective export operations and timely service by applying knowledge of laws, regulations, governing agencies, procedures, audits, programs, and practices.

• Supervise the functions of Export Agents: prioritizing work, determining schedules, assigning daily tasks, establishing or adjusting work procedures to meet changing demands, ensuring optimum efficiency of all Export Agent activities.
• Supervise and assist in daily export activities including consolidating export shipments, recommending best mode of transportation (rail, air, and ocean), obtaining best rates and space from carriers, reviewing customer volumes and ensuring all transactions are processed accurately and timely.
• Demonstrate in depth knowledge of customers' needs. Monitor communications with assigned customers, respond promptly to customer requirements, concerns and issues, and resolve issues related to all anomalies that interfere with the timely delivery of the customer's product.
• Perform routine audits and "close the file", ensuring rates charged are accurate, compliance and record‑keeping requirements are met. Institute corrective action and ensure errors are resolved.
• Manage handling of licensed shipments and special accounts ensuring all aspects of the shipment comply with regulations.
• Implement and follow all security measures including government required and local security programs.

High School diploma or GED plus three to five years of Export experience in the freight forwarding industry is required. Prior supervisory experience is preferred.

• Must possess excellent customer service skills with the ability to learn extensive knowledge while dealing with a variety of people.
• Must have strong organizational and time‑management skills.
• Ability to organize and manage multiple priorities.
• Must have prior training and experience in handling hazardous goods.
• Must have knowledge of export administration regulations—TSA, IATA, HAZMAT, ITAR.
• Ability to read, analyze and interpret verbal and written requests and directions. Must have the ability to compose letters, memos, emails and other written documentation clearly and concisely. Be able to present oneself in a highly cooperative and professional manner when meeting both internal and external customers and vendors face‑to‑face.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• 7 Paid Holidays Eligible for OT pay if applicable
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender…