Fleet Client Services Specialist II

United States, Washington, Kent

May 12, 2026

Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. We provide on‑site mobile maintenance and repair services nationwide for light, medium, and heavy‑duty trucks and trailers, with 20+ regional service centers for additional support.

We are hiring a Fleet Services Coordinator II to support the growth of the company.

• Managing the maintenance‑transaction lifecycle from origination until the customer unit is in control/custody of the repair technician.
• Timely and accurate documentation and notation in all Cox Fleet systems for each customer contact.
• Providing excellent customer service for all internal and external customer calls.
• Be professional and establish positive customer rapport.
• Obtain customer approval for all repairs and services to be performed.
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business.
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience.
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each technician.
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling.
• Additional duties and special projects as assigned.

• High School Diploma/GED and 3 years of experience in a related field. Alternative combinations may include a degree/certification beyond a HS diploma with up to 1 year of experience, or 5 years of experience.
• Excellent verbal and written communication skills; ability to communicate at all organizational levels.
• Proven track record of collaborating cross‑functionally, building positive relationships, and becoming a trusted partner.
• Excellent organizational skills and the ability to balance multiple tasks.
• Strong Excel and data entry skills, and ability to learn new platforms (e.g., Cox Fleet IT systems such as Web Wrench, Mobile Frame, RO Writer).
• Common knowledge of the trucking industry; experience with fleet maintenance or automotive/trucking helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem‑solving skills.
• Highly organized with exceptional follow‑through abilities.

Hourly pay range: $21.83 – $32.79 per hour. Position may be eligible for additional compensation such as commission or incentive programs.

Employees are eligible for a minimum of 6.67 hours of paid time off per month and seven paid holidays annually. Additional paid leave includes bereavement, voting, jury duty, volunteer, military, and parental leave.

We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, religion or creed, national origin, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law.

Applicants must currently be authorized to work in the United States without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship.