Warehouse Coordinator

Job Summary

With reporting responsibilities to the Customer Success Manager or Warehouse Manager, this position is directly responsible for the day‑to‑day dock activities, document preparation and filing. The role may also require understanding customer pricing and updating transactions accurately in the computer database. The Warehouse Coordinator will interact daily with warehouse employees, company and non‑company drivers, dispatchers, shipping companies, vendors and support staff, and will provide prompt feedback to Sales and Marketing, Accounting, Human Resources and other company management.

Confidential information may only be shared with direct managers or executives of Plastic Express.

• Maintaining warehouse shipping, receiving, and delivery files.
• Maintain and replenish essential office supplies.
• Maintain UPS system and prepare end‑of‑day reports.
• Answer phones, forward calls and take messages.
• Research information when needed.
• Maintain inventory by checking for any discrepancies.
• Enter location changes provided by warehouse attendants.
• Coordinate sample requests and repacks.
• Perform cycle counts on customer’s inventory.
• Assist in customer yearly inventories.
• Monitor “Open Order” and “No Location” screens to ensure all orders are updated.
• Maintain supply inventory report of essential dunnage materials and/or packaging supplies.
• Assist department managers and supervisors with special assignments.

• Maintain and monitor delivery appointment log on the Plastic Express database.
• Notify customers of late truck arrivals and obtain approval for overtime charges.
• Maintain an accurate driver sign‑in log and ensure proper sign‑in/out times.
• Match and check receivers with documents brought in by company drivers and delivering carriers.
• Input material counts into the system and issue a receiving document and labels to the receiving attendant.
• Notify CSR & management of any shortages or damaged material and provide photos if required.
• Check freight after labeling to ensure correct product labeling.
• Track daily receiving activities on the open order report.
• Coordinate receiving appointments and pick‑up schedules with carriers and port terminal operations.
• Notify Warehouse Management of any discrepancies.

• Monitor and maintain the Open Order Report in the Warehouse database.
• Review customer orders against shipping requests and ensure 100% accuracy of work instructions.
• Contact CSR with any questions on orders.
• Prepare bill of lading, pick slip, packing slip and address labels if required.
• Match customers’ provided documents to pick slip and BOL.
• Issue pick slip, packing slip, and required labels to warehouse staff.
• Receive back pick slip from warehouse, check for discrepancies, attach to bill of lading, and stage in carriers holding file.
• Document any extra services on picking slip for customer billing.
• Issue bill of lading to carrier for signature.
• Scan signed BOL to customer or CSR.
• Provide photos if necessary to customers of freight loaded onto containers or trailers.
• Arrange shipments of material.
• Assist Warehouse Manager and Operations Manager with special assignments.
• Notify Warehouse Management of any discrepancies.

• Must be able to safely operate a forklift and pass site forklift certification.
• Must have the ability to think independently and make decisions that are in the company’s best interest.
• Must possess excellent interpersonal, communication and organizational skills, and be multi‑task oriented.
• Must be willing to work overtime, long hours, weekends and holidays when needed.

• High school diploma or equivalent.
• Ability to read and speak in English required.

• Previous warehousing experience.
• Customer service and industry experience.
• Some advanced education or working toward a degree.
• SAP or other ERP system experience/certification(s) given consideration.
• Acellos Highjump experience/certification(s) given consideration.
• Knowledge of Spanish, Chinese, Hindi, or Japanese will be given consideration.

• None required for this position.