Housing Manager - HardinCrest

Community Name:

Hardin Crest The  Housing Manager position is responsible for managing the operations, leasing activity, renewals, collections, financial reporting, supplies, and communications of the assigned senior living community, while maintaining a high level of customer service with all residents and potential customers.

Essential Functions Statement(s)
Advises and makes recommendations through the Regional Manager (who advise the VP of Housing Services) regarding housing facility goals, objectives, programs, procedures, and policies

Reviews, implements and upholds all policies in 4350.3 HUD Handbook and Manager’s Administrative Procedures (M.A.P.), as well as all general UCH policies, procedures and manuals

Exercises judgment and decision-making authority as required, to the ultimate good of the facility and of UCHLeases apartments once individuals have been approved, with respect to interviews, certifications and move-in paperwork for all new residents

Completes certification for new residents and recertification all current residents on an annual basis or 120 days before move-in, including background check; verifications of citizenship, DOB, income, assets, medical expenses from last 12 months; and utilizing set formula to determine rate of rent Maintains a strong waiting list of potential applicants, communicating frequently with those currently on the list Collects and reconciles rent each month, deposits into bank using check scanner and internal software, prints receipts

Manages monthly accounting process including:
Office Duties;
Reconciles invoices/bills from each assigned property;
Codes invoices/bills according to department;
Monitors paid/outstanding status;
Utilizes voucher stamp and account number appropriately to process invoices for payment

Issues all legal notices and evictions for lease violations as necessary

Develops and manages annual operating and capital budgets for property in cooperation with the Regional Manager Prepares and submits HUD Special Claims and vouchers

Prepares and submits Reserve for Replacement requests to HUD Prepares and submits all reports and data required by the Central Office and the Department of Housing and Urban Development, following Enterprise Income Verification (EIV) guidelines

Coordinates with vendors/contractors as needed to resolve advanced maintenance issues or concerns

Maintains a good working relationship with all UCH staff, vendors and suppliers

Maintains all offices in good order and proper organization

Files all paperwork appropriately

Orders all office and maintenance supplies

Maintains open communication with Regional Manager and HUD Requests guidance and training from Regional Manager as needed

Assists staff with other basic administrative and receptionist duties

Remains available to address after-hours situations/concerns

Attends all meetings as well as sits on various committees as required

Completes other duties as assigned

Follows all appropriate safety and security guidelines, procedures and protocol for residents in the Dementia Special Care Unit Maintains appropriate, effective communication with residents, and with residents' family or other significant relationships

Participates in relevant educational and training activities as appropriate

Special Activities/Attributes-Participates in special activities as required (i.e., safety committee; mentoring/orientation/new hires; etc)
Oversees the recruiting and management of property staff

Supervises and maintains successful working relationships with all employees

Reviews and implements policies set-forth in Employee Handbook and the Personnel Policy/Practice Manual Reviews staff Time Sheets for accuracy

Manages payroll process and records time-off Timely submits forms to the HR department

Works with Regional Manager on concerns with staff work performance, including corrective action

Understands and upholds Corporate Compliance and HIPPAUnderstands and upholds Fair Housing laws Understands and upholds the Affirmative Fair Housing Marketing Plan (AFHMP)
Maintains 95% to 100% occupancy rate Markets vacancies to the general public

Prepares and submit monthly Manager/Marketing Reports Stays informed…