Billing & Operations Specialist

Job Description About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries.

Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Newly created role supporting the NY Insurance Safety Group platform. Sitting at the intersection of accounting, billing, and account management, this position will provide centralized administrative and billing support for the high-volume workers’ compensation environment within the New York Safety Groups. This role is critical in enhancing operational efficiency and ensuring the accuracy and timeliness of invoicing, AR reporting, client communications, and collections coordination.

This individual will work closely with the service team, accounting team, and external stakeholders such as New York State Insurance Fund.

• Billing & Financial Operations:
  Support bulk renewal processes by helping calculate and inputting rates and client data into Epic and renewal spreadsheets and coordinating submissions with the Epic application team. Support accounting in bulk invoice template creation based on approved rates and client segments. Monitor and update AR reports, pivot and summarize data as needed; ensure data is accurate and consumable by leadership and client-facing staff.
  
  Follow up and flag aging items to service staff as necessary. Assist with credit reporting and aging credit reports for term-end review and potential refund decisions in conjunction with service staff to accounting. Calculate the service fees to be invoiced by the accounting team as part of the rebills and audits process.
• Collections & Payment Monitoring:
  Manage the threat of removal letter process for non-payment accounts in accordance with 90/30/0-day timelines. Make outbound collection calls on overdue balances, documenting activity in Epic and following up via email. Handle incoming calls from clients regarding billing questions, providing timely and helpful support. Monitor dividend statuses and coordinate with the account managers to leverage credits in collection efforts.
• Administrative Support & Workflow Coordination:
  Own the PR  agreement workflow, including agreement tracking and audit coordination to ensure correct rates are set. Serve as a central contact for billing-related questions from insureds and account managers; receive and/or redirect calls accordingly. Collaborate with accounting and service team leadership to refine ongoing reporting and invoicing workflows, identifying opportunities for process optimization.

The base compensation range for this position is $64,000 - $80,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your…