Payroll Analyst

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Payroll Analyst is responsible for proactive collaboration with key internal business partners within the Global Payroll organization and our third party vendors, and requires independent thinking in handling payroll analysis and validations for Japan, Singapore and Australia.

This position is an individual contributor role reporting to Senior Manager, Global Payroll.

• Support the processing of international (Japan, Singapore, Australia) payrolls, ensuring timely and accurate payroll execution
• Review, validate, and reconcile payroll data to ensure accuracy in payments, reporting, and record-keeping
• Provide leadership and mentorship to staff members
• Identify and implement payroll efficiencies and automate strategies
• Ensure accurate quarter-end and year-end payroll processing, including federal, state, and local tax reconciliations for international payrolls
• Receive, review, and analyze payroll-related tax notices from federal, state, and local agencies
• Track, document, and respond to tax notices, ensuring timely resolution in partnership with tax vendors or agencies
• Provide exceptional customer service by responding to complex payroll and tax-related inquiries from employees, managers, HR Business Partners (HRBPs), HR Operations, and external vendors
• Draft and maintain clear, detailed Standard Operating Procedures (SOPs) for payroll processes
• Support payroll-related projects and initiatives as assigned
• Provide payroll data and reporting to internal stakeholders as needed
• Process workers' compensation audit reconciliations
• Assist with audits as necessary

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field
• 5+ years of payroll experience, with at least 2 years supporting international payrolls (specifically Japan, Singapore, and/or Australia)
• Experience with end-to-end payroll processing, including tax reconciliation and compliance
• Experience with payroll systems and tools (e.g., ADP, Workday, SAP, or equivalent)
• Experience reviewing, auditing, and reconciling complex payroll data with high attention to detail
• Experience managing multiple priorities in a fast-paced environment with minimal supervision
• Experience with Microsoft Excel and experience with reporting tools

Preferred

• Strong interpersonal and communication skills with the ability to engage effectively across HR, Finance, and external stakeholders
• Global Payroll Management (GPM), Certified Payroll Professional (CPP), or other payroll-related certification
• Experience leading or mentoring payroll team members
• Hands-on…