Senior Tax Analyst - Avalara Accountants

What You'll Do

Avalara’s Accounting Channel is at the heart of how we serve the accounting and CPA community, and the Managed Returns for Accountants (MRA) team is where that commitment becomes real. As a Senior Tax Analyst on the MRA team, you are the primary compliance expert and relationship anchor for a select portfolio of accounting firms. You own the end-to-end returns experience for those firms, from onboarding through filing, notice resolution, and continuous improvement.

This is not a passive service role. We expect you to bring deep tax compliance expertise, a relentless drive to improve how work gets done, and a genuine commitment to making your teammates and your customers better. You will be the firm's most trusted resource on multi-jurisdictional transaction tax compliance, and you will use that expertise to drive automation, improve quality, and elevate the capability of everyone around you.

• Prepare, review, and file multi-jurisdictional sales and use tax, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filing cycles
• Manage a select portfolio of accounting firms as their dedicated primary point of contact for all returns-related questions and escalations
• Research and resolve jurisdictional tax notices on behalf of customers with clear, timely, and well-documented communication
• Perform quality assurance reviews related to sales and use tax content and jurisdiction form changes

• Serve as the first point of contact for accounting firm returns questions, setting clear expectations and relaying complex compliance information in an accessible, actionable manner
• Own the onboarding and validation of new sales and use tax returns customers, ensuring a smooth transition into Avalara’s platform
• Communicate regularly and effectively with customers, jurisdictions, and internal teams as part of research and resolution workflows
• Take full ownership of customer satisfaction, demonstrating empathy and proactive responsiveness to customer needs

• Identify, develop, and implement automation improvements to serve customers across a variety of market and tax verticals
• Identify process and technology gaps and recommend improvements that reduce risk, increase throughput, and improve customer outcomes
• Assist with implementation, training, and documentation initiatives in support of the broader team
• Coordinate and lead training for junior-level employees, serving as a knowledge resource for critical troubleshooting and in-cycle risk reduction
• Apply expert knowledge of jurisdiction websites and taxpayer-facing portals, including data input nuances and system limitations

• Bachelor’s degree in Accounting or Finance AND a minimum of 5 years of directly related experience in multi-jurisdictional sales and use tax compliance, returns preparation, or tax operations
• Strong analytical, research, and problem-solving skills with demonstrated ability to work through ambiguous compliance scenarios
• Excellent written and verbal communication skills, with the ability to translate complex tax concepts into clear guidance for accounting professionals and internal stakeholders
• Ability to work independently and manage competing priorities to meet strict filing deadlines
• Ability to learn and adapt quickly to new software applications, platforms, and tools
• Advanced proficiency in Microsoft Office, with depth in Excel (including Power Pivot, VLOOKUP, HLOOKUP, and related functions)
• Must be available and working during US business hours

• Advanced degree (Masters) in…