Billing and Collections Specialist

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Billing and Collections Specialist

BJM Group is a network of local accounting firms throughout Georgia and Florida. While the local firms under BJM may differ, we are one network and one team with a unified mission of profitable growth and outstanding client service. We provide top-notch accounting, tax, auditing, bookkeeping, and advisory services; and we are looking for an experienced Billing and Collections Specialist to join our team.

To learn more about BJM Group, please visit  .

Job Title: Office Administrator

Location: Remote

Classification: Part
- Time/Hourly/Non-Exempt

Job Summary

The Billing and Collections Specialist is responsible for actively managing and reducing the firm’s outstanding accounts receivable portfolio, including preparing and issuing client invoices, posting payments, monitoring outstanding balances, and driving collection of past-due accounts — including aged, high-dollar, and disputed balances — through to resolution. This position works closely with the CEO, Accountants, Branch Managers, and Admins to ensure accurate billing, timely and assertive collections, and positive client relationships, and takes ownership of the firm’s formal escalation process (including certified demand letters and referral to outside legal counsel) for accounts that do not respond to standard collection efforts.

This role is fully remote and does not report from a specific branch office, preserving objectivity when collecting from branch-managed accounts. The Specialist must be confident, firm, and professional when communicating with clients regarding significant overdue balances, including when escalating accounts toward legal action, and must be comfortable holding firm on payment terms rather than offering unauthorized concessions.

Duties and Responsibilities:

• Understand the company’s internal process of client invoicing. Ensure that clients are being billed by reviewing WIP with each branch admin weekly.
• Oversee the process of distributing client invoices accurately and timely.
• Maintain accurate billing records and client account information in our practice management software.
• Ensure that the posting of client payments to the appropriate accounts is being done daily.
• Monitor accounts receivable balances and identify past-due accounts.
• Conduct assertive, professional, and timely follow-up with clients regarding outstanding balances, using firm, unambiguous language consistent with firm policy.
• Make collection calls and send collection emails or correspondence as needed.
• Own and drive resolution of a high-dollar, aged accounts receivable portfolio, prioritizing past-due accounts by balance and risk.
• Escalate non-responsive or disputed accounts through the firm’s formal collections process, including certified demand letters and referral to outside legal counsel, in accordance with firm protocol.
• Provide regular (at minimum weekly) reporting to the CEO and Branch Manager on outstanding balances, collection activity, and aging trends.
• Recommend and help implement improvements to the firm’s collections policies and procedures to reduce future delinquency.
• Research and resolve billing discrepancies, payment issues, and account questions.
• Work with accountants and Branch Managers to resolve client billing concerns and obtain clarification on outstanding invoices.
• Process billing adjustments, credits, refunds, and other account changes as authorized.
• Reconcile client accounts and assist with maintaining accurate accounts receivable records.
• Review aging reports and provide updates regarding outstanding receivables.
• Maintain organized documentation of collection activities and client communications.
• Assist with monthly billing and other recurring billing processes.
• Identify potential billing…