Billing and Collections Lead

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families.

Today, more than 6,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

The role will report into our Revenue Operations team. This detail-oriented and highly analytical professional will build and maintain the spreadsheet-based models that power our accounts receivable and invoicing accuracy process. The Senior Business Operations Analyst will work hands‑on in the data — using complex spreadsheet formulas, pivot tables, and automation tools to identify invoice discrepancies, reconcile billing errors, and ensure accurate, timely collections.

While the core focus is on the accuracy and integrity of the underlying data, this role does involve some customer‑facing interaction — including light, indirect negotiation to resolve billing discrepancies — along with regular exposure to Location Managers and leadership as part of partnering cross‑functionally to resolve issues at the source.

This hybrid position is based in the corporate office in Redwood Shores, CA and requires 3 in-office days per week (Monday, Tuesday, Thursday). Only local candidates will be considered.

• Partner directly with the Senior Manager of Revenue Operations to build, test, and refine spreadsheet-based models that support AR aging, invoice accuracy, and collections tracking
• Own the ongoing maintenance of these models once built, ensuring they remain accurate and reliable as business needs evolve
• Use complex formulas, pivot tables, and Google Apps Script automation to streamline data processing and reduce manual work
• Investigate discrepancies between invoiced amounts and underlying contract/pricing data, applying a detail-oriented, investigative approach to root‑cause each issue
• Communicate and collaborate directly with Location Managers and internal stakeholders to resolve billing discrepancies, gathering the context needed to correct and reconcile invoices
• Contribute to collections efforts throughout the AR lifecycle — not just after discrepancies are resolved — by proactively flagging at‑risk accounts, surfacing potential issues early, and supporting outreach in parallel with ongoing discrepancy resolution and model maintenance
• Adapt invoice formatting and reporting to meet varying customer/district requirements
• Produce and distribute regular AR aging and reconciliation reports to Revenue Operations leadership
• Identify recurring sources of invoice error or data discrepancy and recommend process improvements to prevent recurrence
• Explore and apply AI tools with clear business logic to improve the speed and accuracy of reconciliation and modeling work

• 5+ years of experience in financial/business operations analysis, revenue operations, billing operations, or a related analytical role
• Bachelor's degree in Business, Finance, Accounting, or a related field preferred
• Advanced spreadsheet skills required — complex formulas, nested functions, and pivot tables in Excel and/or Google Sheets
• Familiarity with Google Apps Script automation is…