Membership Clerk​/keyholder

Job Type: Part-time

Hours:

Part-Time; non-exempt employee

Saturdays 7:45 AM - 2:15 PM. Additional membership clerk hours may be available on weeknight evenenings

Department:
Membership

Salary: $18.00 per hour

Reports To:

Membership Director while working closely with all department managers

The purpose of this job description is to report the functions, requirements, working conditions, and office responsibilities of the Membership Clerk/keyholder.

• Greet all members and visitors in a professional and courteous manner.
• Disarm the building and unlock program areas during opening procedures.
• Arm the building and program areas during closing procedures.
• Supervise and support staff and provide overall supervision of the building and address any problems or issues that may arise.
• Ensure building is clean and prepared for members.
• Facilitate programming such as open gym, open game room, or other community and family programs.
• Monitor member usage of the fitness center.
• Register members in Daxko when in‑house registration is needed.
• Enter attendance records into Daxko.
• Monitor members entering the building and ensure they check in to Daxko properly.
• Monitor parents picking up their children from childcare programs; ensure they are on the authorized pick up list and check their .
• Monitor visitor attendance and ensure all visitors sign in accordingly.
• Maintain accurate daily records of membership and attendance information.
• Responsible for the daily collection of program fees presented at front desk, provide a receipt to the member, compile daily deposit, and complete shift closeout.
• Answer phones promptly and professionally, provide requested information, forward caller to voicemail to leave a detailed message, or transfer to staff with caller info as requested.
• Check voicemail daily and respond or forward messages as necessary.
• Contact any members that are not in regular attendance.
• Promote and inform members, visitors, and parents of all program options the club offers.
• Maintain thorough knowledge of all activities within the building and answer questions that may be directed with reference to the club's policies and procedures.
• Make photocopies or scans of documents as required.
• Communicate to supervisor any pertinent contact from family, school, or significant others.
• Follow policies and procedures in responding to emergencies and/or safety issues.
• Promote and participate in open and effective communication and support with the team.
• Attend and prepare for all required meetings such as staff meetings, in‑service meetings, monitoring meetings and required staff training.
• Treat all clients, parents, guardians, co‑workers, supervisors and people in the community with respect and dignity.
• Support other projects as needed.
• Complete any additional assignments as requested by the management staff.

• High School diploma or GED.
• Two to three years of office, clerical or similar experience.
• Must be 18 years of age.
• Must be available on Saturdays.
• Must be comfortable interacting with members of all ages.
• Must be responsible and capable of supervising staff.
• Must be CPR/First Aid certified (or becoming certified upon hire).

• Strong scheduling and/or prioritizing skills with strong proficiency with data entry.
• Ability to handle multi-phone lines effectively.
• Proven ability managing multiple priorities; strong organization, detail and process management orientation.
• Working knowledge of office machines and equipment, e.g., fax machines and photocopiers.
• Strong proficiency with computers, database entry, and with full Microsoft Office suite, email, and internet.
• Proven ability to handle moderate math problems, including addition, subtraction, multiplication and division skills; perform percentage discount calculations.
• Excellent written and verbal communication skills; above average interpersonal skills.
• Ability to read, analyze, and interpret data and information and apply appropriate judgment.
• Passion for providing extraordinary customer service and work with people at all levels.
• Demonstrated ability to work independently with supervision: ability to make decisions independently.
• Honesty,…