Customer Service Assistant ; PN

Organization

Health

Agency Contact:
Hannah

C. will contact you if selected for an interview.

VITAL STATISTICS 4200 Surface Road Columbus 43228

United States of America-OHIO-Franklin County-Columbus

$22.96 per hour

Full‑time

Monday - Friday; 8am - 5pm

OCSEA

Customer Service

Clerical & Data Entry, Customer Service, Operational and Administrative Support, Public Relations

Attention to Detail, Customer Focus, Listening, Verbal Communication, Written Communication, Confidentiality

Customer Service Assistant 2

About Us:

Our mission at the Ohio Department of Health (ODH) is advancing the health and well‑being of all Ohioans. Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish.

What You'll Do
:
The Bureau of Vital Statistics (VS) operates a statewide system for the registration of births, deaths, and other vital events in Ohio. This position will provide information and communicate procedures to obtain or amend vital records. The responsibilities include:

• Responding to inquiries, requests for information, and complaints from VS customers (e.g., front lobby visitors, general public, local health departments, branches of armed services, probate courts, hospitals, social service agencies, passport offices) that require in‑depth knowledge of applicable laws, rules, policies, and procedures and independently determining appropriate action for resolution
• Providing guidance and assistance to customers in person, in writing, and/or by telephone on how to obtain vital records (e.g., certified copies of birth and death certificates, certified copies of paternity documents) and communicating updates to order status
• Giving instructions and explaining procedures on how to review vital record documents, verify information, or make and apply changes to records (e.g., court orders, affidavits, paternity actions)
• Preparing certified copies of birth certificates, death certificates, and paternity documents
• Preparing documents and correspondence (e.g., applications, affidavits, clarifying information letters) for public customers and local vital statistics offices
• Operating a personal computer to search information and/or records (e.g., application request, index information) utilizing appropriate data sources (e.g., Ohio Vital Records System [OVRS], OnBase)
• Entering information and confirming services requested by customers using a database
• Searching for records to locate correct information and correct records in the appropriate data source
• Performing clerical support functions such as answering phones, using a photocopier to make copies, pulling and filing books, and certifying documents

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) and Optional Deferred Compensation (Ohio Deferred Compensation)

Minimum qualifications:

9 months training or experience in office practices & procedures AND 7 months training or experience in public relations or customer service that included techniques for handling difficult people AND 9 months training or experience in typing, keyboarding, data entry or word processing AND 9 months training or experience in operation of a personal computer OR equivalent of the above.

• Experience in public or human relations
• Experience in handling difficult or angry callers
• Experience with computer software (e.g., Word, Excel)
• Experience providing written and electronic communications
• Experience handling a high volume of incoming calls
• Experience handling confidential information

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.