Operations Administrator

Location: Northern

## Operations Administrator Apply locations:
Miami- 600 Brickell Avenue time type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
October 7, 2026 (30+ days left to apply) job requisition :
R0018764#
** Who are we?
** Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change t is the role?

We are seeking an Operations Administrator in
** Miami, FL
** with an on-site work schedule.
** ROLE SUMMARY
** The role is responsible for end-to-end intake, processing, and management of incoming mail and documents, including receipt, review, sorting, scanning, validation, and coordination for check handling and deposits.

What will you be doing?

Mail Intake & Processing
* Receive, open, and sort incoming physical mail (carrier documents, policies, invoices, endorsements, certificates, etc.)
* Coordinate with appropriate teams upon receipt of checks, including preparation and facilitation of bank deposits
* Scan all incoming physical documents using standardized procedures
* Validate scan quality (clarity, completeness, correct orientation)
Document Filing & System Upload (Applied Epic)
* Upload and attach all documents to the appropriate account, policy, or activity within Applied Epic
* Accurately index documents using naming conventions, and activity codes
* Confirm all required documentation is saved to Epic as the system of record for audit and compliance purposes

Coordination with Agency/Broker Teams
* Work closely with Account Managers, Brokers, and Client Service teams to:
* Validate document classification
* Route misdirected or incomplete items
* Resolve discrepancies or missing information
* Escalate time-sensitive or incomplete documentation to appropriate stakeholders

Process Improvement & Operational Support
* Identify opportunities to improve mail handling, scanning, and document workflows
* Support transition toward digital-first processes and document ingestion tools
* Assist with backlog processing or high-volume periods as needed

What are we looking for?
*
* Qualifications:

*** Strong attention to detail with the ability to process data accurately
* Ability to follow established processes and work effectively in a structured environment
* Good problem-solving skills, with the ability to identify issues and escalate when needed
* Organized and able to manage multiple tasks and meet deadlines
* Clear written and verbal communication skills
* Team-oriented mindset with a collaborative approach to work
* Positive, proactive attitude with a willingness to learn and develop
* Ability to work in a fast-paced environment and adapt to changing priorities
* Basic awareness of compliance and the importance of following company policies
* Basic understanding of accounting or insurance business processes; exposure to billing or finance operations is a plus
* Ability to maintain confidentiality and handle sensitive client and financial information with discretion
* Demonstrated reliability, accountability, and consistency in executing repetitive, process-driven tasks

Compensation and Benefits The expected base salary range for this role is $20-$25 per hour for a 3-month contract; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as non-exempt under the Fair Labor Standards Act (FLSA).In addition to a competitive base salary, employees are eligible to receive a discretionary bonus.

Howden also offers a variety of benefits and programs, subject to eligibility, including:
* Medical, dental, and vision insurance, including healthcare savings and reimbursement…