Front Desk Program Navigator -Bilingual

Front Desk/Program Navigator will serve as a key point of contact for both clients and program staff, ensuring the smooth operation of daily activities. This position will be responsible for greeting visitors, fielding phone calls, record maintenance, accepting registration for provider professional development training, assisting with community outreach events, assisting with provider professional development and parent training classes, and general clerical duties such as data entry and supply ordering.

The Front Desk/Program Navigator is responsible for maintaining program documentation, data entry into databases, generating and sharing reports, maintaining learning environments, and communicating with all instructors, learners and program staff.??

The Program Navigator also provides overall project support, administrative assistance and support tasks as assigned. This position requires familiarity with different types of early care and education settings, the ability to utilize basic computer software programs and positive communication skills within the agency and with the public.

This dynamic position calls for an individual who thrives in a fast-paced environment, can effectively manage a variety of administrative tasks, and has a keen ability to prioritize customer service.

None

• Achieve an understanding of agency mission, strategic focus areas and overall goals and objectives. Contribute to the success of these areas.
• Read, understand, and apply all agency and department policy and procedures set forth in both the Agency Handbook and Program Manual.
• Greet visitors and callers positively and professionally by offering assistance.
• Assists parents and child care providers in navigating resources and support that meet their needs, provides referrals as appropriate.
• Assist parents and child care providers with general questions on the child care subsidy program and direct to the appropriate staff member.
• Assists with the preparation of materials for the Subsidy program.
• Read and understand the Child Care Policy Manual to reach a basic understanding of the Subsidy program to conduct Prescreens, child care referrals and assist in the reimbursement process.
• Completes office supply and equipment inventory for offices and orders office supplies and equipment as approved. Uses Cabinet inventory system for equipment.
• Assists in the scheduling and fingerprinting for Background Checks.
• Assist with data collection and data entry including intake procedures, documentation of referrals and follow-up and distribution of surveys to visitors.
• Participate in the development of newsletters, calendars, flyers, brochures and other educational materials.
• Receives conference room meeting requests and oversees the public and internal use of meeting space.
• May assist with office errands to include picking up supplies, mail, etc.
• May assist with general upkeep of large office equipment, including placing routine maintenance calls. Including filling equipment with paper and clearing out any unidentified printing.
• May monitor all incoming and outgoing mail, including bulk mail and large shipments.
• Monitors on-line postage, and/or post daily mail for main office.
• Receive deliveries and donations and distribute as needed.
• Update and maintain staff communication devices such as the in/out board and mailboxes, distribute faxes, update internal phone list.
• Replenish program and services information brochures available to the public.
• Keep front desk, lobby, conference rooms, and mail area organized/presentable. This includes maintaining and disinfecting office toys available for children, making sure coffee/tea supplies are filled, and running and clearing the dishwasher.
• Maintain storage room organization and inventory, communicating with supervisor as needed to coordinate program use of shared space.
• Post all approved public notices.
• Open and close office based upon work schedule
• Performs other duties as assigned.

• Advanced Customer Service
  
  Skills:
  
  Demonstrated ability to deliver exceptional customer service in a fast-paced and often sensitive environment.
• Organizational Expertise:
  Skilled in managing large volumes of information, multitasking, and prioritizing effectively in a busy office environment.
• Technological Proficiency:
  Experience using a variety of computer applications and office equipment efficiently and the desire to learn new programs.
• Appropriate formatting for business correspondence.
• Early childhood education practices and principles that encompass different types of child care settings.
• Basic child care licensing requirements, or ability to learn child care licensing requirements.

• Communicate using excellent verbal and written communication, spelling and grammar.
• Communicate in a positive, friendly manner to public and co-workers, using best practices in customer services.
• Remain calm when confronted with busy phone lines and clients in crisis…