Processing Specialist

Position Title

Processing Specialist

Regular

Northern Kentucky University invites applications for a Processing Specialist within the One Stop Student Services Center. This position serves as a key operational role supporting student‑facing services by processing a variety of transactions and maintaining accurate student records across multiple functional areas, including financial assistance, student accounts, and registration‑related services. The Processing Specialist works collaboratively with One Stop staff and campus partners to ensure efficient, accurate, and timely processing while supporting a seamless student experience.

• Process student‑related transactions and records in accordance with university policies and federal/state regulations (e.g., financial aid, billing, registration support, and general student services).
• Review documentation for completeness and accuracy; resolve discrepancies and follow up with students or campus partners as needed.
• Maintain data integrity across university systems by entering, updating, and auditing information.
• Provide front‑line or tiered support to students and families by responding to inquiries via in‑person, phone, and electronic communication channels.
• Collaborate with functional areas (Financial Aid, Registrar, Student Account Services, Admissions) to ensure consistent and accurate service delivery.
• Assist with peak processing periods (e.g., start of term, financial aid cycles) and adapt to changing priorities.
• Maintain the confidentiality of student records in compliance with FERPA and university policies.
• Support continuous improvement efforts by identifying process inefficiencies and recommending enhancements.

• High school diploma or GED required; post‑secondary education (1–2 years of college or equivalent coursework) preferred.
• Minimum of 1–2 years of experience in an administrative, customer service, or data‑processing environment.
• Strong attention to detail and ability to manage high‑volume transactional work accurately.
• Strong organizational and time‑management skills with the ability to handle multiple priorities.
• Excellent customer service and communication skills.
• High level of accuracy, discretion, and professionalism.
• Ability to work both independently and as part of a team.

This position operates in a fast‑paced, student‑centered environment requiring regular interaction with students, faculty, and staff. Flexibility is required during peak periods.