Guest Experience Coordinator

Posted Tuesday, August 25, 2026 at 6:00 AM

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Guest Experience Coordinator position exists to serve as the primary point of contact for more than 150 radio and podcast guests annually, managing most of the scheduling, communications, hospitality, travel, itineraries, VIP planning, recording-day support, reimbursements, and other post-recording follow-up. In addition, this position provides executive administrative support to the VP, Audio including calendar management, email monitoring, travel planning

Serves as single point of contact; coordinates guest scheduling; prepares itineraries; collect bios, headshots, consent forms; maintains guest files and VIP Registry; arranges hotels, travel and meetings; hosts guests on campus; coordinates refreshments, green room arrangements, makeup schedules, guest appreciation gifts; processes reimbursements and close-out activities; problem‑solves and serves in other capacities as needed.

Manages VP calendar; schedules recurring meetings; monitors executive email; prioritizes requests; coordinates travel; prepares itineraries, briefing materials, reports and correspondence; processes approvals; interfaces with Executive Offices and Office of the President; interacts and coordinates with Legal, Guest Relations, Events, Family Ministries, Facilities, Security departments and more; maintains confidential information.

Coordinates devotions, Lunch and Learns, Chief of Staff presentations, department events, room reservations, catering, AV support, annual planning calendars, and conference scheduling.

Processes invoices, Concur expense reports, reimbursement requests, expense reconciliations, delegated approvals, timesheets, and leave requests.

Coordinates incoming correspondence, maintains contact databases, supports ministry initiatives, recognition programs, and special assignments.

Processes physical and electronic mail; monitors broadcast suggestions; maintains Outlook calendars; maintains Executive Cabinet calendar updates; manages VPs studio calendar, manages complex guest schedules; arranges hotel accommodations; prepares travel documents and folders; registers for events; reconciles travel card expenses; maintains guest archive files; produces draft and final itineraries; coordinates NRB and other event attendance scheduling; maintains guest thank‑you tracking; verifies hotel and makeup artist invoices;

coordinates birthday recognitions; maintains hospitality inventory; supports recording‑day operations for hosts, and for guest(s) from arrival through departure ,approvals, reporting, executive coordination, and other departmental administration.

Assists with vice president’s schedule, supporting his studio work, arranging meetings, and interacting with industry professionals

Initiates and manages VP’s T&E reimbursement and follow‑up

Interacts with departmental staff about accounting, budget, and other regular procedures

Determines prioritization of various requests for VP’s time

Arranges for team times, including room reservation and food (if required)

Helps VP with Christmas correspondence

Performs other duties as assigned

Professional office environment. Frequent use of computer systems. Regular movement throughout campus to host guests and coordinate meetings and productions.

Exemplifies Ephesians 5:1-2, "Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us..."

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, "Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to…