College Assistant Office of Admissions Services

College Assistant (Hourly), Office of Admissions Services (Ongoing Recruitment)

• Under supervision, performs miscellaneous clerical, administrative, research or other work related to the operation of a College or other unit where such work is required on a part-time basis or for a period of limited duration.

• There is one Assignment Level for this position. All personnel perform related work. This specification describes typical assignments; related duties may be assigned as

needed.

• Maximum tenure for any employee in this hourly position is 1040 hours per year.

• Performs routine clerical work; may answer and attend to telephone calls; maintain records,

operate office machines (such as copier), sort and distribute mail, issue keys and identity cards,

act as messenger, and perform related tasks as required.

• Types letters, memoranda, charts, and similar materials.

• Acts as cashier.

• Assists in statistical or research activities. May collect and compile data, code data for computer entry, perform data entry, and run computer reports.

• Performs clerical library work, such as sorting and shelving books, performing data entry into library systems, or binding books and periodicals.

• Assists in instructional programs, including tutoring and assisting students in areas such as reading and mathematics. May assist in speech and hearing therapy, provide musical accompaniment, and/or distribute and collect physical education equipment.

• Enters and maintains departmental records such as inventory control records, rosters, directories, and schedules.

• May operate computers, computer software, and other electronic equipment in performing assigned tasks.

College Assistant

Non-exempt

The City University of New York (CUNY) is the nation’s largest urban public university system, comprising 26 campuses: eleven senior colleges, seven community colleges, one undergraduate honors college, and six postgraduate institutions spread across New York City’s five boroughs. The University’s historic mission – to provide a first-rate public education to all students, regardless of means or background – continues today.

The Office of Admissions Services (OAS) within the Office of Enrollment Management (EM) at the Central Office invites applications for the role of College Assistant to work in various departments within OAS. The College Assistant may be assigned to one of the following units:
Welcome Center, Undergraduate Admissions, Graduate Admissions, University Application Processing Center (UAPC) and Recruitment. Under supervision, College Assistants perform a variety of clerical, administrative, customer service, research, data entry, and operational support functions to assist with departmental workflows and admissions-related activities.

College Assistants may be assigned to work at either our Midtown Headquarters in Manhattan or Kingsborough Community College located in Brooklyn.

In addition to the CUNY Title Overview information, other key duties include, but will not be limited to the following:

• Provide general administrative support, including reception coverage, filing, scanning, organizing documents, maintaining records, and assisting with routine office tasks.

• Respond to routine admissions-related inquiries from prospective students, applicants, families, school counselors, campus staff, and other stakeholders in a professional and customer-service focused manner.

• Assist applicants with general questions related to the admissions process, application status, required documents, deadlines, account access, and next steps in the admissions process.

• Support application processing by helping track submitted documents, update applicant records, identify missing or incomplete information, and refer more complex issues to appropriate staff.

• Enter, update, verify, and maintain applicant information using admissions systems, databases, customer service platforms, Microsoft Office, email, shared files, and other office software.

• Use office technology and software applications to support data entry, document management, communication tracking, basic reporting, and applicant support.

• Assist with…