Dispatch, Campus Safety

Terms and Hours 12-month position, non-exempt full-time (40 hours/week)

Salary Range

Salary Range Starting Hourly Rate $22.00, commensurate with experience

This position is responsible for upholding the safety and protection of the University by operating the Department of Campus Safety’s Communication Center. Under the guidance of established policies and procedures, this position is responsible for making decisions to protect the University’s property, people, and visitors.

• Receive, relay, and transmit routine and emergency calls to campus safety patrol officers and other related agencies and units in a timely manner.
• Maintain a log of radio transmissions, telephone calls, and other campus information and facts and inputs them into a computer database.
• Monitor fire watch systems and respond to fire calls as required.
• Maintain records in electronic and hard copy format, as appropriate, to provide a comprehensive body of information for Campus Safety staff and University officials.
• Prepare a variety of reports and documents dealing with Campus Safety operations.
• Utilize computer-based access control and camera systems to maintain physical security on campus.
• Maintain a register for monetary transactions in the Communications Center and provide daily documentation on sale volume and end-of-day accounting.
• Collect and track fees and receipts for various campus programs and services.
• Complete and oversee tasks assigned by the Dispatch Supervisor, Patrol Sergeants, Campus Safety Director, or other designee(s) of the supervisor.

• Required:
  
  high school degree.
• Required:
  
  experience in a position dealing with the general public; experience in a position that required the handling of inquiries in a courteous and professional manner preferred.
• Preferred: experience in a position requiring operation of radio communications and alarm monitoring equipment or work in a call center.
• Or a combination of equivalent education and/or experience.

• Preferred:
  None.

• Ability to exercise excellent judgment.
• Ability to develop and maintain efficient and effective organizational systems.
• Ability to perform work competently with a high degree of attention to detail and accuracy.
• Ability to work independently but also to constructively receive supervisory direction and work collaboratively in a team setting.
• Skill in self-management, listening, interpersonal communication, and appropriate communication.
• Strong and effective interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Strong skills in analytical problem solving.
• Ability to prioritize and manage issues and tasks.
• Ability to consistently handle and follow through with multiple projects and assignments.
• Ability to maintain confidentiality and effectively handle highly-sensitive and personal information with sound judgment, tact, and discretion.
• Ability to learn and apply applicable University and other policies. Knowledge of FERPA and Title IX policies or the ability to be trained about such policies.
• Competence with and commitment to inclusive excellence; ability to be an effective partner with diverse students, faculty, and staff.
• Ability to establish effective working relationships, professional rapport, and effectively accomplish work within a University setting that includes a wide array of individuals, groups, policies, and processes.
• Effective ability to use and learn computers, technology, software, and applications at level of sophistication required for the duties of the position, including, without limitation, Microsoft Office (Outlook, Word, Excel, and PowerPoint), the internet, and computerized maintenance management systems.
• All University of Portland positions require the ability to quickly learn and use new technologies, software, and applications in depth and at level of proficiency required for duties of the position. In most situations, the necessity of learning, using, and supporting new technologies, software, and/or applications does not change a job description nor make the position one that involves higher level duties.

• Frequently: sit, perform desk-based computer tasks; use fine…