Receptionist, Administrative​/Clerical

Receptionist

City of Rockdale

Salary: $15.00 per hour, or commensurate with experience

Reports to:

Utility Services Director

Performs a variety of clerical and administrative duties while serving as the primary public receptionist for City Hall. Provides high-quality customer service by responding to citizen inquiries, directing requests appropriately, and supporting multiple departments, including Community Services (Code Enforcement and Building), Utility Billing, and administrative offices.

This is a full-time position based on a standard 40-hour work week. Overtime is rarely required but may be necessary to ensure efficient City Hall operations.

• Serve as the first point of contact for the public; greet visitors and answer incoming calls, providing assistance or routing to appropriate personnel
• Take, document, and relay accurate telephone messages
• Maintain records for beer and wine retailers, including tracking license expirations and filing copies of state licenses and city occupational tax receipts
• Making copies of documents when needed
• Provide support to the Utility Billing Department, including receiving payments for processing by Utility Clerks
• Coordinate reservations for City facilities, including the Civic Center, Veterans Park, and City Hall parking lot.
• Explain rules, regulations, and fee structures
• Collect and document applicable fees and deposits
• Coordinate facility access (including keys and communication with police dispatch for weekend use)
• Inspect facilities after events and document condition for deposit processing
• Schedule cleaning and maintenance as needed
• Process outgoing mail, including postage, delivery, and tracking usage
• Collect permit fees and forward inspection requests to the City Planner
• Monitor and maintain files of city-related publications from local newspapers
• Provide administrative support to the City Manager, including correspondence, scheduling, and file management
• Scheduling CSI inspections
• Perform general clerical duties such as typing, filing, and data entry
• Utilize office equipment and software, including computers and calculators
• Ensure the copier has paper
• Posting community events on the windows
• Perform other duties as assigned

• Inspect the Civic Center prior to scheduled events to ensure readiness; report issues for correction
• Monitor the City’s website and notify appropriate staff of needed updates
• Assist with cemetery records management
• Report streetlight outages to Oncor using online reporting tools
• Maintain beverage supplies in Council Chambers for meetings
• Review postage accounts monthly and process refunds when applicable

• Work Type:
  Primarily sedentary
• Posture:
  Frequent sitting and standing at desks and counters
• Dexterity:
  Frequent use of multi-line phone systems, calculators, and computers
• Vision/Hearing:
  Required for reading documents, handling transactions, and communicating with the public and staff
• Mobility:
  Occasional bending, twisting, and reaching for supplies
• Lifting:
  Up to approximately 20 pounds (mail and office supplies)
• Environment:
  Primarily indoor office setting with occasional outdoor errands

• Ability to manage time pressures and multitask in a fast-paced environment
• Maintain focus and accuracy while handling repetitive or detailed tasks
• Interact professionally with the public, including handling difficult or emotional situations
• Work collaboratively with team members while maintaining strong communication

• Education:
  
  High school diploma or equivalent (GED)
• Experience:
  
  Experience in customer service, public interaction, or general office work preferred
• Proficiency with Microsoft Office (Word, Excel) and Windows-based applications
• Experience with cash handling, accounts receivable, or utility billing preferred
• 10-key calculator proficiency preferred
• Preferred:
  Bilingual in English and Spanish

• Reading:
  Ability to read and understand manuals, correspondence, billing documents, and instructions
• Writing:
  Ability to accurately document transactions, take messages, and prepare basic correspondence
• Mathematics:
  Ability to perform basic arithmetic, calculate fees, and handle cash transactions accurately
• Reasoning:
  Ability to assess inquiries and determine appropriate responses or routing; understand and apply policies, procedures, and regulations; follow detailed verbal and written instructions
• Interpersonal
  
  Skills:
  
  Ability to interact courteously and professionally with the public and coworkers; maintain confidentiality and handle sensitive information appropriately; build and maintain effective working relationships

The City of Rockdale is an Equal Employment Opportunity/Affirmative Action Employer.